An ’almost’ perfect parcel
It always feels good to receive a parcel… most of the time, at least.
The secret to great customer satisfaction lies in doing more than just delivering on time; it’s also important to deliver a parcel in good condition. The Bayard-Théophile family would wholeheartedly agree.
From teen to Granddad 2.0, all of them now buy everything online, with advice from their friend at Colissimo, the quality technician at the sorting platform. This person answers every question they have about their parcels.
Follow their adventures and especially the advice on how to package products in adapted parcels, which applies to orders for both them and your customers.
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The Bayard family
An ‘almost’ perfect parcel
Recipients feel that 9 parcels out of 10* are in good condition when they are received.
As soon as the parcel is damaged, customer satisfaction also suffers.
