An ’almost’ perfect parcel
It always feels good to receive a parcel… most of the time, at least.
The secret to great customer satisfaction lies in doing more than just delivering on time; it’s also important to deliver a parcel in good condition. The Bayard-Théophile family would wholeheartedly agree.
From teen to Granddad 2.0, all of them now buy everything online, with advice from their friend at Colissimo, the quality technician at the sorting platform. This person answers every question they have about their parcels.
Follow their adventures and especially the advice on how to package products in adapted parcels, which applies to orders for both them and your customers.
The Bayard family
An ‘almost’ perfect parcel
Recipients feel that 9 parcels out of 10* are in good condition when they are received.
As soon as the parcel is damaged, customer satisfaction also suffers.
Lola's gift
Our advice for a perfect tube package
Olivier's very elegant shirt
Our advice for the perfect flexible pouch
Leon’s biscuits
Our advice for the perfect heavy parcel that isn't over-packaged
Jeremy’s coffee maker
Our advice for a perfect parcel with empty space but without over-packaging
A car door would really help Jeremy out
Our advice for a perfect bulky parcel
Alain isn’t sure he should open his parcel
Our advice for a perfect small and light parcel
Marion is trying out organic beauty products
Our advice for a perfect multi-parcel
Olivier wants to order wine from a small producer
Our advice for wines & spirits
Martine wants to surprise Alain with some perfume
Our advice for perfume & cosmetic atomisers
Lola doesn’t have enough batteries
Our advice for lithium Batteries
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