Tools and Services

Description

Choose the technical solutions you need

For each key step of online shopping and preparing your packages, we have one or more solutions, from which you will choose the one that best suits your business, your strategy, your means and the technological maturity of your business.

 Set up delivery on your merchant site

E-commerce modules and solutions

Access all of Colissimo’s partner CMS allowing you to display the withdrawal points, edit the transport labels and integrate tracking on your site.

PrestaShop   Magento   Oxatis   Woo Commerce   Shopify

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Display Delivery Mode Choices

Front Page Points Retraits

Embed an overview page of available take-down points

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Web Service Point Retrait               

Integrate in real time the withdrawal points available around the address chosen by your e-buyers in compliance with your graphic charter, thanks to the Colissimo APIs.

Download

Communication toolkit

Consult the integration tips of our services for your merchant site and retrieve Colissimo logos or language elements on our offers and CSR commitments.

Download

 

Prepare your parcels

Consumables

Order your packaging and labels on the online tool.

Label Characteristics   Good Pratice for bottles packaging

Packaging advice

A well-prepared package is the key to a successful shipment.
Consult the tips to properly prepare your package, your labels and ensure the correct delivery of your customers' orders.

Download the guide

 

 Ship your parcels

Turnkey solution

Coliship

Use an online tool, simple and accessible at any time to edit your transport labels (including return parcel) for all your deliveries in France, overseas and internationally.

  Support and tutorial   FAQ   import settings

Coliship

Franking Web Service 

Connect the Web Postage Service with your site to automatically export your recipient addresses to edit and print your standard shipping shipping labels, for all your outbound and outbound packages in France, overseas and abroad.

Annex  Official database of French Post Codes

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Documents Web Service

Simply load the additional customs documents for the delivery of your foreign customers in case of forgetting at the time of postage.
You can also automatically retrieve all your proof of deposit.  

Specifications for the CN23 customs declaration Structure File for International Post Codes

Download

Ask for the collection of your parcels

Colissimo On Demand

Trigger a request to collect up to 15 of your parcels whenever you want and need them with responsive service on the same day and online.

  Support and tutorial   FAQ

See more

 

Track your parcels and manage claims

Online tracking tool for yourself and your clients

Outil de Suivi Colis (OSC), for yourself.

Improve your customer relationship with the Parcel Tracking Tool.
Manage, track and manage the delivery of your customers' orders and make your claim requests to Customer Services with ease.

User guide Support and tutorial   FAQ

Discover
LaPoste.fr, for your clients.

Make available to your customers the link to track their order on the site of laposte.fr

Suivi laposte.fr

Tracking Web Service 

Connect the Tracking Web Service with your site to allow your tracking customers to deliver their parcels directly from your site.

Download

Recipient notifications

Make yourself visible to your recipients when sending your packages by setting your business name and logo in the My Account section

 

 

Manage your parcel activity

Manager your users

Create users by administering different rights to the applications according to their need. This feature allows you to control the granting and access to different applications to different users within your company.
With advanced user functionality, you can also link your different accounts to a main account, which will allow you to have a consolidated view of your business.

   Support and tutorial    FAQ 

Technical Support Ticket Management

Open tickets to technical support independently from the online tool.