Tools and Services


Choose the technical solutions you need

For each key step of online shopping and preparing your packages, we have one or more solutions, from which you will choose the one that best suits your business, your strategy, your means and the technological maturity of your business.

Set up delivery Prepare your parcels Ship your parcels Collection of your parcels Track your parcels Manage activity

Visuel - Outils et services Colissimo

 Set up delivery on your merchant site

E-commerce modules and solutions

Access all of Colissimo’s partner CMS allowing you to display the withdrawal points, edit the transport labels and integrate tracking on your site.

PrestaShop   Magento   Oxatis   Woo Commerce   Shopify


Display Delivery Mode Choices

Widget Points Retraits

Embed an overview page of available take-down points

Web Service Point Retrait               

Integrate in real time the withdrawal points available around the address chosen by your e-buyers in compliance with your graphic charter, thanks to the Colissimo APIs.

Minimum protocol required TLS 1.2


Communication toolkit

Consult the integration tips of our services for your merchant site and retrieve Colissimo logos or language elements on our offers and CSR commitments.



Prepare your parcels


Order your packaging and labels on the online tool.

Label Characteristics   Good Pratice for bottles packaging

Packaging advice

A well-prepared package is the key to a successful shipment.
Consult the guide to properly prepare your package, your labels and ensure the correct delivery of your customers' orders.

Summary guidelines

Download the guide


 Ship your parcels

Turnkey solution


Use an online tool, simple and accessible at any time to edit your transport labels (including return parcel) for all your deliveries in France, overseas and internationally. 

 Tools and tutorial  


Franking Web Service 

Connect the Web Postage Service with your site to automatically export your recipient addresses to edit and print your standard shipping shipping labels, for all your outbound and outbound packages in France, overseas and abroad.

Official database of French Post Codes 

Minimum protocol required TLS 1.2

On line documentation

Documents Web Service

Simply load the documents required for customs clearance of your parcels to overseas destinations and parcels benefiting from the FTD-DDP (Free of Taxes and Duties and Delivery Duty Paid Fedex) option.
You can also automatically retrieve all your proofs of delivery for all your international shipments.  

Specifications for the CN23 customs declaration Structure File for International Post Codes

Minimum protocol required TLS 1.2


Local Web Service

Edit your labels in total autonomy, thanks to this Web Service that can be directly integrated into your internal servers. This asynchronous solution allows you to continue generating labels even if the Colissimo servers are unavailable.

To use this service, please contact your usual sales representative.

See more

Ask for the collection of your parcels

Colissimo On Demand

Trigger a request to collect up to 15 of your parcels whenever you want and need them with responsive service on the same day and online.

  Tools and tutorial   FAQ

See more

Widget Colissimo On Demand


Save time and trigger a collection request for your parcels (up to 15) whenever you want in 1 click, without logging into your Colissimo Box space.

   User guide

Widget for Mac

Widget for Windows 

Colissimo On Demand Web Service


Manage all your collection requests, on one or more sites, using the Web Service « Colissimo On Demand »

Minimum protocol required TLS 1.2


Ship From Store

Take up the omni-channel challenge with ease by transforming your shops into urban warehouses!

Discover Ship From Store


Track your parcels and manage claims

Online tracking tool for yourself and your clients

Outil de Suivi Colis (OSC), for yourself.

Improve your customer relationship with the Parcel Tracking Tool.
Manage, track and manage the delivery of your customers' orders and make your claim requests to Customer Services with ease.

User guide Tools and tutorial   FAQ

Discover, for your clients.

Make available to your customers the link to track their parcel on the site of


Tracking Web Service 

Connect the Tracking Web Service with your site to allow your tracking customers to deliver their parcels directly from your site.

Minimum protocol required TLS 1.2


Recipient notifications

Make yourself visible to your recipients when sending your packages by setting your business name and logo in the My Account section



Manage your parcel activity

Manager your users

Create users by administering different rights to the applications according to their need. This feature allows you to control the granting and access to different applications to different users within your company.
With advanced user functionality, you can also link your different accounts to a main account, which will allow you to have a consolidated view of your business.

User Guide   Tools and tutorial    FAQ 

Technical Support Ticket Management

Open tickets to technical support independently from the online tool.