You can track your parcels from the Colissimo Box customer area using the Parcel Tracking Tools application.
Your Parcel Tracking Tools application, accessible from the homepage, allows you to track up to 20,000 parcels over a period of 90 days and to contact our online Customer Service with any complaints.
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You can apply by filling in the form on the Pickup website.
Applications are reviewed on a weekly basis. Pickup will contact you if the location of your business meets the needs of their network.
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You can change your address or your contact information directly from the Collection area in the "My information" tab.
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Colissimo customer service is in charge of tracking parcels, with support from Pickme if necessary. You can contact Customer Service by telephone on 0 825 878 888 (service €0.20/min + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.
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ColiShip allows you to send parcels to military postal sectors. To do so, select “SECTEUR POSTAL” in the country and enter the destination postal sector in the “post code” field:
Street name and number (postal sector [SP]): every member of the army knows his or her postal sector. This consists of a street name and number, which must contain “SP” followed by 5 digits. (Ex.: SP 12345).
Country: SECTEUR POSTAL
Postal code: Replace the standard postal code with 00100 for the French Navy, or 00200 for another sector of the armed forces.
City: Please enter “Hub Armée” in the address field for City, regardless of your location.
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The Pickme Neighbor is an individual volunteer who is then selected/validated and monitored by the Pickme team, which the customer can choose as a delivery point outside the Colissimo home when making a purchase. Once the parcel has been received, the Pickme Neighbors will contact the recipient to arrange an appointment to collect it.
Pickme Neighbors can be found in the order tunnel under the following name:
"First name of keeper - Voisin-Relais Pickme". Example "Cécile -Voisin-Relais Pickme".
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The Tracking Web Service allows you to retrieve the tracking of your parcels in order to display it on your website for your customers.
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You must enter an address as a parameter of a Collection Point request, respecting our grammar. The Colissimo Web Service responds to the request with a list of collection points containing: the point's address, geolocation details, opening and closing times. The grammar of our Web Services is freely available on the Internet and is described in our technical documentation.
