Frequently Asked Questions

Most popular questions

Who should I contact if there is a problem with my Colissimo Collecte?


If you have any questions, you can contact Colissimo Customer Services from Monday to Friday from 8am to 6pm on 0825 878 888. *Cost of the call: €0.15 incl. taxes/min from a landline.

I am a retailer, how can I become a Pickup point?


You can apply by filling in the form on the Pickup website.

Applications are reviewed on a weekly basis. Pickup will contact you if the location of your business meets the needs of their network.

How do I track my parcel?


You can track your parcels from the Colissimo Box customer area using the Parcel Tracking Tools application.
Your Parcel Tracking Tools application, accessible from the homepage, allows you to track up to 20,000 parcels over a period of 90 days and to contact our online Customer Service with any complaints.

Colissimo On Demand - I want to change my collection address, I don't know who to contact ?


You can change your address or your contact information directly from the Collection area in the "My information" tab.

What is the purpose of the Tracking Web Service?


The Tracking Web Service allows you to retrieve the tracking of your parcels in order to display it on your website for your customers.

Colissimo On Demand - When will I be invoiced ?


You will be invoiced once a month. You will find the amount of the service on your Colissimo invoice.

How do I get my login details to track my parcels?


The Parcel Tracking Tool application is available in the Tools and Services section of your customer area. To access your secure customer area, you need a login (your customer account number) and a password. This information was given to you when you opened your account. Once logged in, you will be able to access all your applications.

What is the Parcel Tracking Tool?


The Parcel Tracking Tool is a new online parcel tracking and request management interface for businesses. This tool allows you to track your parcel activity in an optimal way and to be able to inform your customers more efficiently.