Frequently Asked Questions

Most popular questions

I am a retailer, how can I become a Pickup point?


You can apply by filling in the form on the Pickup website.

Applications are reviewed on a weekly basis. Pickup will contact you if the location of your business meets the needs of their network.

Who should I contact if there is a problem with my Colissimo Collecte?


If you have any questions, you can contact Colissimo Customer Services from Monday to Friday from 8am to 6pm on 0825 878 888. *Cost of the call: €0.15 incl. taxes/min from a landline.

How do I track my parcel?


You can track your parcels from the Colissimo Box customer area using the Parcel Tracking Tools application.
Your Parcel Tracking Tools application, accessible from the homepage, allows you to track up to 20,000 parcels over a period of 90 days and to contact our online Customer Service with any complaints.

How do I get my login details to track my parcels?


The Parcel Tracking Tool application is available in the Tools and Services section of your customer area. To access your secure customer area, you need a login (your customer account number) and a password. This information was given to you when you opened your account. Once logged in, you will be able to access all your applications.

When will I be invoiced?


You will be invoiced once a month. You will find the amount of the service on your Colissimo invoice.

What is the purpose of the Tracking Web Service?


The Tracking Web Service allows you to retrieve the tracking of your parcels in order to display it on your website for your customers.

Is it possible to cancel a collection request?


Yes, you can cancel your collection until 1pm on the scheduled collection day. Example 1: If you request a collection on Tuesday at 10am, you will be offered a collection in the afternoon and you have until 1pm to cancel it. Example 2: If you request a collection on Tuesday at 2.30pm, a collection will be scheduled for Wednesday afternoon and you will have until 1pm on Wednesday to cancel it.

With the DDP option, how much does customs clearance cost for the sender ?


The price of the DDP option for the United Kingdom is €10 excluding VAT per parcel.

When choosing the DDP option, you must pre-calculate the VAT and customs fees and your English customer will have to pay them at the time of the order. He/she will not have to pay any customs fees upon delivery.