Colissimo – About us

In e-commerce, you win a customer when they add an item to their cart. You keep them—or lose them—at delivery.

"In our home appliance sector, delivery isn’t just an operational detail—it’s the culmination of our sales promise. We were looking for a reliable partner capable of keeping up with demand both for home delivery and at pickup locations, even during our busiest periods.
With Colissimo, our NPS has improved and our complaints have decreased—our customers say so themselves. Their operational resilience allows us to handle a 30-fold increase in volume in a single day without any decline in service quality. That’s rare, and that’s what makes the difference.
We don’t recommend a carrier. We recommend a trusted partner.”

Why Colissimo? Because trust doesn’t end with payment.

“From the very launch of TPOP in 2019, delivery was a strategic priority. Our promise couldn’t stop at creating a product or putting it up for sale. For an e-commerce experience to be successful, the end customer must receive their order in good condition, through a partner they know and trust.

We were looking for a reliable, well-established solution capable of serving us throughout France. Colissimo stood out for its nationwide coverage, quality of service, and the trust the brand inspires in shoppers.

This requirement aligns with our business model: on-demand production to minimize unnecessary inventory, carefully selected products—particularly organic cotton textiles—and plastic-free shipping. We needed a delivery service consistent with this simple, controlled, and responsible supply chain.

The first benefit is trust. When a customer sees Colissimo listed in their delivery details, they immediately understand that their package will be handled by a well-known and reliable provider.

The second benefit is coverage. Our users can sell to a wide variety of customers, in both large cities and small towns. The Colissimo network allows us to support this diversity and make online sales accessible to businesses of all sizes.

Finally, Colissimo reinforces the continuity of the experience we’re building with TPOP: helping our users gain visibility, sell, produce on demand, then deliver with confidence and foster long-term relationships with their customers. Delivery is the moment when the digital experience becomes tangible for the buyer.

Because delivery isn’t just a technical issue—it’s a visible part of the customer relationship. For a designer, an e-commerce seller, or a small brand, every order counts. Reliable delivery can turn a first sale into a positive experience, and then into a lasting relationship.

Colissimo is a long-standing and foundational partner for us. It helps us keep our promise."

"We’ve been working with Colissimo for nearly three years. From the very beginning, they’ve supported us as a true partner at every stage of our growth, gradually increasing their share until they now handle more than 95% of our package volume.

We’ve tried other carriers, but Colissimo is clearly the best and most reliable.

In our events business, where every order is tied to a key date, a delay can ruin the customer experience. Reliability is therefore essential. Another strength of Colissimo is their ability to step up when problems arise: follow-through, thoroughness, and professionalism. Incidents will always happen, but it all depends on how they’re handled. This long-term support means that today, Colissimo is a solid partner—a true backbone for our business—especially since shipping is a major expense."

"At 900.care, delivery is an integral part of the experience we offer our customers: an excellent product with flawless recurring deliveries.

Working with Colissimo has given us exactly what we were looking for: consistent service quality, reliable deliveries, and support that’s attuned to our needs.

Beyond performance, it was essential for us to partner with the carrier that leads the way in minimizing the environmental impact of delivery. As a brand committed to reducing the environmental footprint of hygiene products, it was only natural that our logistics partner share this commitment. La Poste emerged as the choice most aligned with our values.

We are proud of this partnership and recommend it without hesitation."

"For over 50 years, Fleurance Nature has been developing and manufacturing certified organic and natural dietary supplements and cosmetics.

We have relied on Colissimo for over 15 years to deliver more than 300,000 packages annually, both in France and internationally. This long-term partnership is built on shared values of high standards and quality service.

Since customer satisfaction is our top priority, we particularly appreciate the reliability of the Colissimo network as well as the accuracy of shipment tracking, right through to delivery to mailboxes or pickup points. These strengths are essential for ensuring a seamless and reassuring customer experience. Our commitment to natural and organic products also leads us to maintain vigilance throughout our entire supply chain. In this regard, Colissimo’s initiatives to reduce the carbon footprint of deliveries are fully aligned with our commitment to sustainability. Finally, we appreciate the ongoing support from Colissimo’s technical and sales teams, who are always attentive to our needs and committed to working alongside us to optimize our delivery performance and contribute to our customers’ satisfaction."