Tools and tutorials
ColiShip user guide
Find out more about ColiShip, Colissimo's online postage tool that allows you to post all your parcels in France, to the French overseas departments and territories and to international destinations.
Creating ColiShip users
How do I create users from the Colissimo Box to use ColiShip?
File import format
Transferring your address book
How do I transfer my address book from Expeditor-Inet to ColiShip?
Installing and using the plugin
How do I install and use the plugin?
Importing the file
How do I import a file into ColiShip?
Exporting parcel files
How do I export parcel files to ColiShip?
Using multiple customer accounts
How do I set up postage on different customer accounts in ColiShip?
Ad Valorem insurance option
Discover the Ad Valorem Insurance option available on our Colissimo International offer accessible from the Coliship franking tool.
Postal Partner option
Discover the Postal Partner option available on 4 destinations of our Colissimo International offer accessible from the Coliship franking tool.
Apply postage to a parcel using outbound or return label
How do I apply postage to a parcel using an outbound or return label?
Set up your printers and create your labels using file import
How do you set up your printers and create your labels using file import?
Tracking and complaints
Parcel Tracking Tool
Parcel Tracking Tool
Find out about the features associated with parcel searches: search criteria, importing a list of parcels, customising the display of results, and exporting results.
The parcel sheet
Find out about the features associated with the parcel sheet: the timeline, essential information about your parcels, and parcel pinning.
Managing customer service requests
Find out how to manage and track all your customer service requests simply and efficiently in a few clicks!
Tutorial - Parcel Tracking Tool
Submit a claim
How do I submit a claim or request to Customer Service?
View my requests sent to customer service
Where can I view and track my claims and requests sent to Customer Service?
Deposit and collection
Find out about Colissimo On Demand
Collection: the basics of Colissimo On Demand
Management of the activity
Adding advanced users
Find out how to add one or more power users to your account in a matter of clicks.
Linking an existing user
Find out how to link a user with your account. Make sure that the user is already created before you link them.
Manage user accounts
How can I manage user accounts on my Colissimo Box?
Access invoices section and pricing conditions
How can I access the invoices section and my pricing conditions?
E-commerce site modules
Tutorials - Prestashop
Tutorials for configuring and using the Official Colissimo module in Prestashop
Tutorials - Woocommerce
Tutorials for configuring and using the Official Colissimo module in Woocommerce
Tutorials - Magento
Tutorials for configuring and using the Colissimo Officiel module in Magento