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Colissimo is offering a new pick-up delivery solution : collaborative delivery between Pickme Neighbors. This offer complements the Pickup relay stores and post offices. Pickme is an out-of-home delivery solution based on a network of private individuals. The service is 100% secure and trustworthy. Individuals are selected and trained to receive parcels from their neighbors, ensuring a simple and flexible delivery experience. This delivery option is available via the Colissimo Point Retrait Intégral delivery service. Pickme Neighbors are automatically added to the choice of pick-up points that recipient customers can select. This solution is flexible in terms of opening hours (particularly evenings and weekends).

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The Pickme Neighbor is an individual volunteer who is then selected/validated and monitored by the Pickme team, which the customer can choose as a delivery point outside the Colissimo home when making a purchase. Once the parcel has been received, the Pickme Neighbors will contact the recipient to arrange an appointment to collect it. 

Pickme Neighbors can be found in the order tunnel under the following name: 
"First name of keeper - Voisin-Relais Pickme". Example "Cécile -Voisin-Relais Pickme".

The Colissimo parcel is delivered to the Pickme Neighbor address chosen by the recipient from among the collection points offered when the order was placed. The recipient will be notified of the arrival of the parcel at the collection point by a summary email and an SMS. If the Pickme Neighbor is unable to accept the parcel, due to a change in its availability, delivery will be made to another Pickme Neighbor close to the one initially selected*. The address of this new collection point will be specified by e-mail. As soon as the parcel is picked up by Colissimo, a tracking number and a 4-digit collection code will be sent to the customer by e-mail or SMS. The Pickme Neighbor is responsible for contacting the recipient to arrange an appointment to receive the parcel, by sms and/or via the Pickme secure messaging system. 

*The parcel will first be rerouted to a new Pickme Neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a Post Office if necessary.

If you are a private customer, please call 3631 (free service + call charge) Monday to Friday from 8:30am to 7:00pm and Saturday from 8:30am to 1:00pm (excluding public holidays). The Entreprise Colissimo customer service is in charge of tracking parcels, with the support of Pickme if necessary. You can contact the Colissimo Customer Service reserved for companies by telephone on 0 825 878 888 (service €0.20/min + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.

The delivery period is the same as for the Point Retrait Intégral offer: 14 working days (excluding Sundays). 
If, at the end of these 14 days, the Pickme Neighbor has not delivered the parcel to the recipient, it will be returned to you.
If the recipient and the Pickme Neighbor agree that the parcel should be kept beyond the 14 days, the Pickme Neighbor may keep the parcel until the defined date in order to avoid the parcel being returned.