Skip to main content
Home
Colissimo Box
Search
Help Center
  • Frequently asked questions
  • Tools and tutorials
  • Guided tour
Account and preferences
Language
  • English
  • Français

Sign in

Forgot your password ?

Contact us if you have any authentication problems

Monday to Friday (excluding public holidays) from 8am to 6pm

Menu
Aide
Recherche

Navigation principale

  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Colissimo certifications and labels
    • Our trusted partners
    • Customer satisfaction & NPS
  • Offer and services
    • Get collected
    • Deliver your clients
    • Parcel return offer
    • Options and services
    • Colissimo Flex Services
    • Our contracts
    • Prices
  • Tools and Solutions
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally
  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Colissimo certifications and labels
    • Our trusted partners
    • Customer satisfaction & NPS
  • Offer and services
    • Get collected
    • Deliver your clients
    • Parcel return offer
    • Options and services
    • Colissimo Flex Services
    • Our contracts
    • Prices
  • Tools and Solutions
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

Breadcrumb

  1. Home
  2. Search

686 results for

154 Articles 246 Country 286 FAQ

Articles

Media
Logo partenaire C-chez-vous
Send parcels weighing over 30 kg with ease using Colissimo and C Chez vous.
Media
2025-01_Actu_Smartback_visuel page.png
Smartback: Simplify Returns for Second-Life Furniture
Media
Visuel - Transports écologiques : agir concrètement pour l’environnement
Ecological shipping: real action for the environment
  • More results

Country

EQUATORIAL GUINEA
GUINEA-BISSAU
FRENCH GUIANA
  • More results

FAQ

Contenu

These terms are used for shipments outside the European Union or to French overseas departments and territories. Shipments to these destinations may be subject to duties and taxes, depending on the import destination's duty-free thresholds.

DAP stands for ‘Delivered At Place’. This is the default Incoterm. In this context, it is the consignee who pays the duties and taxes on delivery.

DDP stands for ‘Delivered Duty Paid’. As the sender, you can choose this option when creating your transport label for Colissimo Domicile with signature shipments (International or Overseas). With DDP, the sender pays the import duties and taxes. The sender has the option of integrating them into the order tunnel. In this way, e-buyers are fully aware of the price of their purchase and there are no unpleasant surprises on delivery. Find out more about the DDP option.

Contenu

Customs declarations are mandatory for all parcels shipped to countries outside the European Union as well as for specific territories and French Overseas Territories. The information on the customs declaration is used by the customs authorities to establish customs duties and taxes, compile international trade statistics and conduct targeted checks.*

*Source French Customs : https://www.douane.gouv.fr/articles/a10847-a-l-import-ou-a-l-export-une-obligation-declarer-sa-marchandise

For more information, please consult our « customs formalities » section for the Colissimo Box.

Contenu

Insofar as dangerous goods are subject to the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), the package must display a diamond indicating that it contains dangerous goods in Limited Quantity:

Image
Visuel ADR

You can find this marking in the form of a label on the consumables in the Colissimo Box. Access to the consumables ordering feature is linked to your authorization and your Colissimo contract. You can access it via the “My Account> My Services> Prepare Your Packages” section. 

Contenu

As shipments to overseas destinations are made by air, no dangerous goods are permitted, with the exception of batteries under certain conditions.

Contenu

The declaration for shipping dangerous goods must be made in advance with our Safety Experts, who will indicate the Limited Quantity (LQ) of dangerous goods authorized per package and enable the opening of the exemption option.

When posting, the sender indicates the category of dangerous goods associated with their merchandise and complies with the Limited Quantity (LQ) of dangerous goods per package. They do not need to declare the contents of their package.

  • More results

Contenu bas

  • Tools & tutorials
  • FAQ
  • Contact
La poste Solutions Business

Pied de page Menu

  • Accessibility : Not compliant
  • Personal data
  • Cookies
  • Website Terms and Conditions
  • GCU