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For On-Demand Pickup, the store can cancel its pickup through its Colissimo Box customer portal. To do so, click on “Cancel my pickup.” Please note that this can only be done by 1:00 PM on the selected day.  

For Colissimo Pickup (regular pickup), the store must contact the facility in charge of the pickup to notify them no later than 1:00 PM on the same day. Otherwise, the pickup cannot be canceled, and you may be charged for the trip.
After three visits in a month without any packages being dropped off, La Poste reserves the right to terminate the service.

Yes, after subscribing, you can create a new user and assign them the “Custom Notifications” right. From the “User Management” page in the My Account section, click on “Set up my services” and then “Custom Notifications.”

Yes, you can subscribe to the option from the Colissimo Box with an administrator account. Log in to the Colissimo Box via the link https://www.colissimo.entreprise.laposte.fr/en/my-account, then click on Manage my offers.

Yes, when configuring the “Custom notifications” option, you can send us the list of sub-accounts to which the customization should be applied. You can also send us the information at a later date.

Your customer is notified by email and/or text message of the various stages of delivery and when their package is available at the pickup location. They are also notified by email only when their package is available at a post office and/or a local postal branch.