Customer satisfaction & NPS: your customers love being delivered by Colissimo

In e-commerce, you win a customer when they add an item to their cart. You keep them—or lose them—at delivery.

"In our home appliance sector, delivery isn’t just an operational detail—it’s the culmination of our sales promise. We were looking for a reliable partner capable of keeping up with demand both for home delivery and at pickup locations, even during our busiest periods.
With Colissimo, our NPS has improved and our complaints have decreased—our customers say so themselves. Their operational resilience allows us to handle a 30-fold increase in volume in a single day without any decline in service quality. That’s rare, and that’s what makes the difference.
We don’t recommend a carrier. We recommend a trusted partner.”

"We specialize in eye care products, and our individual customers often have urgent needs. Direct delivery to the mailbox is therefore the solution our customers most frequently request.

Thanks to Colissimo’s national network, we’re able to deliver to customers throughout France with remarkable reliability. Adding pickup point delivery has been a real bonus for our customers, saving them time.

Colissimo guarantees a high-quality service that’s as close as possible to our customers. For B2C deliveries, it’s the best option available in mainland France."

"We’ve been working with Colissimo for nearly three years. From the very beginning, they’ve supported us as a true partner at every stage of our growth, gradually increasing their share until they now handle more than 95% of our package volume.

We’ve tried other carriers, but Colissimo is clearly the best and most reliable.

In our events business, where every order is tied to a key date, a delay can ruin the customer experience. Reliability is therefore essential. Another strength of Colissimo is their ability to step up when problems arise: follow-through, thoroughness, and professionalism. Incidents will always happen, but it all depends on how they’re handled. This long-term support means that today, Colissimo is a solid partner—a true backbone for our business—especially since shipping is a major expense."

Since the beginning of our partnership with Colissimo, we have particularly appreciated the quality of the personal relationships we’ve built with their teams.

“We’ve always found our contacts to be available, attentive, and capable of understanding the specific challenges of our e-commerce business. This support allows us to move forward with confidence and quickly find solutions tailored to our logistics needs. Our end customers are also satisfied with the quality of the deliveries, which are reliable and delivered on time. This satisfaction directly helps build our customers’ trust in our brand and enhances their overall shopping experience.”

"We were looking for a simple, effective solution that met our standards for a high-quality delivery service. Delivery times of 24–48 hours and delivery to the mailbox are undeniable advantages for the customer. The network of post offices and pickup locations makes it easy to deliver packages in a way that accommodates customers’ diverse preferences. Building customer loyalty in the book market isn’t easy, but over time we’ve been able to do so thanks to all of these factors.
The postal network enjoys a good reputation and puts our customers at ease. The network’s high level of technical sophistication, robustness, and redundancy, along with its efficient customer service, provide a stress-free approach to e-commerce. Even though there are several strong players in the market, La Poste stands out by bringing a human touch to the business relationship, offering clear and unconditional commitments, and delivering exceptional efficiency—whereas others put forward compelling arguments accompanied by a host of conditions."

We chose the Colissimo solution nearly 20 years ago, and we have no plans to switch.