A simplified parcel return process means a satisfied customer!

Returns have become a lever for winning over and retaining online shoppers, as well as an essential service for any e-merchant looking to improve their conversion rate and boost sales.

Colissimo offers a comprehensive and straightforward service in mainland France, overseas territories, and internationally to meet both your needs and those of your customers.

Increase your customer acquisition and retention rates by offering a simple, secure, and accessible parcel return solution in France or internationally.

Return from France

Your customers can return their packages easily and freely.

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Return from overseas territories

The Return offer, a key element in developing your conversion rate

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Return from or to international destinations

Your customers will no longer hesitate to make a purchase thanks to a simple and transparent return policy.

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The

A multitude of drop-off locations, adapted to all parcel return issues and to your customers' different lifestyles.

Our strengths

Estimated delivery times: 48 hours in France, 3 to 6 days internationally
Optimal management of your customer relations with end-to-end tracking
Choice of drop-off locations within the largest network in France and internationally
Your customers can return their packages directly from their personal mailbox, without having to travel