Customs

E-solutions for all your shipments to and from French Overseas Territories

Turn your regulatory obligations into development levers with Colissimo e-solutions

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The directives

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Modernising and simplifying the VAT regime for e-commerce flows

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Ensuring fair competition between European and non-European operators

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Improving tax revenues by removing duty-free thresholds and combating undervaluation of goods

Reminder of the objectives and changes

  • Collection of VAT and customs taxes from the first euro for all e-commerce goods from French Overseas Territories from 1 July; to French Overseas Territories from 1 October 2021.
  • Electronic  customs  declaration: from French Overseas Territories from 1 July; to French Overseas Territories from 1 October 2021.
  • Implementation of a process to retrieve electronic customs clearance data from the senders in order to optimise the service provided to the customer: from French Overseas Territories from 1 July; to French Overseas Territories from 1 October 2021.

New customs declaration process for your Colissimo parcels

You use ColiShip :

  1. Log in to the Colissimo Box
  2. Access ColiShip
  3. Generate your label and your CN23
  4. Download the invoice using the online postage tool

You use a Web Service or Specific Development :

  1. Access the postage label Web Service or the CN23 Web Service
  2. Generate your label and CN23
  3. Access the documentation Web Service
  4. Download the invoice using the documentation Web Service

With this new process, you benefit from:

 

  • A reliable customs clearance process for the French Overseas Departments so you can pre-empt and therefore avoid any delays at destination.
  • Simplified logistics preparation thanks to the digitisation of customs documents.
  • A pro-active service to inform you of any missing customs documents.
  • Improved delivery quality:
    • Since the electronic data is transmitted prior to customs clearance.
    • Since your customers can be sent a notification so that they can pay the customs fees online.
  • Shorter than average delivery times (if the electronic data and customs documents are in compliance).
Remove obstacles to purchasing by choosing the FTD option

For all shipments from Metropolitan France to the French Overseas Departments, you can cover the costs of duties and taxes thanks to the «Free of Taxes and Duties» - FTD option. Consequently, online shoppers receive their parcel(s) without having to pay the duties and taxes at destination.

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A well-prepared parcel is a parcel that arrives on time

 

Electronic documents and data to be transmitted to customs beforethe collection of your parcels:

CN23 customs declaration transmitted electronically via Colissimo e-solutions.

  • The 8-to-10 character HS code specifying the nature of the goods sent. If free of taxes andduties (CN11): add associated taxes.
  • A detailed description of the contents of the parcel corresponding to the attached invoice.
  • The ex. VAT value of each product corresponding to the attached invoice.
  • The sender’s EORI number if the value is greater than €1,000 and the recipient’s EORI number in the case of a commercial shipment between two companies.
  • The invoice number.

The commercial invoice transmitted in image format, to guarantee the consistency of thedeclaration in relation to the electronic data entered.

In the event of incorrectly completed or missing documents

Non-conformity charges are applied and the parcel may be held in Customs longer.