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Depending on the delivery method selected, your customer can pick up their package in several ways.

At a Post Office:

• Required documents:
  • An original form of identification
  • the pickup slip (or, if unavailable, the package number)
• Delivery:
  • Upon signature by the recipient or a specially authorized representative, or via any other delivery method agreed upon with La Poste. The authorized representative must present the recipient’s ID.

At a Pickup Locker:

• Required documents:
  • A login ID and PIN sent via email and/or SMS (personal and confidential information)
• Delivery:
  • Entering the confidential pickup code validated by the Pickup locker constitutes a signature, and opening the Pickup locker constitutes delivery of the package.

At Pickup retail locations and neighborhood pickup points:

• Required documents:
  • An original ID
  • The pickup slip (or, if unavailable, the package number)
  • A QR code received by the recipient to present to the retailer (Pick-up Pass)
  • A secure code in the form of a QR code or 6 digits displayed in plain text
• Delivery:
  • Upon signature by the recipient or a specially authorized representative, or via any other method of delivery agreed upon with La Poste, unless a QR code is used.

Your customer can easily have their pickup code resent to the email address provided at the time of order by clicking this link. 
Your customer can also contact Colissimo Customer Service by calling 3631 (Toll-free + call charges. Open Monday through Friday from 8:30 AM to 7:00 PM and Saturday from 8:30 AM to 1:00 PM (excluding holidays)) to retrieve their pickup code. Finally, you will soon be able to send the pickup code directly from the Package Tracking Tool to your customer at the email address provided during the order. It will also be possible to change the email address, and the code will then be sent to the new email address. 

• At a post office: 15 calendar days from the date the recipient is notified of the package’s arrival;
• At a Retail Pickup Point or Voisin-Relais: 14 calendar days from the date the recipient is notified of the package’s arrival;
• In a parcel locker: 5 calendar days.

These delivery times are subject to change during peak periods.

If the pickup period expires and the package is not picked up by the recipient in time, it will be returned to you.

Colissimo provides the following in the Package Tracking Tool:

• a “package delivered” status update;
• and you can also view your customer’s signature.

The pickup code also serves as a signature.