Colissimo Flex Services
It is impossible to imagine all the services there can be in a parcel.
Because your customers' satisfaction is our priority, we always offer them more choice in terms of services and delivery comfort:
TRACK
Online tracking at laposte.fr or using the mobile application:
- Parcel tracking from dispatch to delivery
- Planned delivery date information
- Delivery rescheduling service accessible directly from the tracking system
- Tracking available in 6 languages (French, English, German, Italian, Spanish, Dutch)
INTERACT
Rescheduling delivery in the event of absence:
- Choice of a new date for home delivery within 6 days (including Saturdays)
- Choice of another delivery location, from 3pm the next day, in one of La Poste’s pick-up points.
If your customer does not choose one of the above, a second delivery attempt will be made the next day. In the event of absence after 2 delivery attempts, your customer will be able to pick up their parcel within 15 days, at their usual post office.
INFORM
Sending notifications by email or sms to your customers at key stages of parcel delivery
CUSTOMIZE
To help your customers identify you better when tracking their parcels, you can customize the notifications with your business name and logo using the Colissimo Box. These data will also be posted on the tracking page of www.laposte.fr.
New additions in 2022
Your customers receive a notification the day before the delivery, with a 4 hour time slot.
This additional information will be sent to them by e-mail or SMS for all parcels requiring the presence of the recipient to be delivered: parcels with a signature or too large to fit in a mailbox. This service is gradually being deployed and will be generalized by the fall of 2022.
Getting to the right building, retrieving the access code, finding out specific information... in urban areas, delivery is sometimes a game of chance. When they encounter a difficulty or need clarification, Colissimo delivery staff now contact recipients to maximise the delivery of their order on the first delivery attempt. This is now standard practice.
Did you know?
With the Colissimo Domicile service, delivery staff in urban areas were already making a second attempt. This service is now available across France.
If the recipient was absent and did not express a new choice of re-delivery, all the postmen and deliverymen systematically make a second attempt in order to try to give the parcel to the the recipient before the delivery is made to a La Poste's pick-up points. And at no extra cost!
Since May 2022, some Parisians and residents of the Greater Paris region have been trialling delivery to a neighbour.
This innovative service was made possible thanks to our partnership with the start-up Pickme, with whom we share the values of proximity and ecological commitment.
For more information :
Pickme is the first collaborative delivery platform between neighbours that allows you to have your order delivered close to your home (less than 200m) to one of the “Keepers”, a neighbour who will hold onto the parcel for you.
The Pickme's relay-Keepers are added to the choice of redelivery that your customers can make on the Colissimo Domicile offer. More flexible in terms of timetables (especially evenings and weekends), this delivery method is already popular with customers with a satisfaction rating of 9.6/10 * (118 respondents). It seems to better suits their lifestyle.
Ensuring good information and successful delivery
to enhance the customer experience with your brand means...
Sending your parcel notifications before handing over your parcels: The information contained in your notifications and printed on the parcel labels are essential data to inform and deliver to your customers as effectively as possible
Ensuring the quality and completeness of your parcel notifications:
- Parcel number
- Recipient name (Title/Surname/First name)
- Complete postal address for the delivery
(number, street, additional address details, postcode, city) - Your customer’s e-mail address*
- Your customer’s mobile phone number*
* In accordance with our general terms of sale, customer data is only used to ensure the order and delivery information is correct and is processed in a secure manner. La Poste - Colissimo does not store this data
