Options and services available with our delivery and return offers

Why Colissimo? For the quality and flexibility of the service.

"With Colissimo, we can offer a fast, secure delivery service tailored to a variety of different needs, whether it’s home delivery requiring a signature, flexible delivery to a pickup location, or international delivery. In our view, it’s the most reliable solution for e-commerce businesses."

"Boulanger had a bold ambition: to drive its omnichannel strategy by ensuring complete national coverage. The specific need was to be able to deliver 100% of our catalog of items weighing less than 30 kg to every customer, without any geographical barriers.

Colissimo structured its solution around the two fundamental expectations of the modern consumer: choice and control over delivery times.

Freedom of delivery method: A hybrid offering combining the convenience of home delivery (to the doorstep or directly to the mailbox) with the flexibility of the local network (pickup points and lockers).

Control over delivery times: The flexibility to adapt the customer promise with 24-hour or 48-hour delivery options.

In summary, we transformed a complex logistical challenge into a powerful driver of customer satisfaction and loyalty for Boulanger.

The QR code lock provided an unbeatable technological solution to a long-standing problem: price markdowns and post-purchase fraud. Delivery cannot be confirmed without the customer’s physical and digital consent. The result: an immediate and measurable reduction in disputes and costs associated with losses.

As for personalized notifications, they allow customers to prepare in advance. By knowing exactly when the delivery person will arrive and having their QR code ready, delivery time is optimized. This reduces failed deliveries and improves the overall efficiency of the supply chain.

Thanks to these solutions, we have been able to work together to protect our legitimate customers without complicating their experience. The notifications provide transparency, and the QR code ensures security. Our customers now view this attention to detail as proof of our reliability and the care we take with their orders.”

Why Colissimo? For their network and off-premises delivery service

"Offering Colissimo means providing our customers with the greatest possible convenience for picking up their packages (pickup points, post offices, lockers) throughout the country, but it also guarantees a high quality of service in terms of both delivery times and tracking. Our customers receive notifications at every stage of their package’s journey, which reassures them and helps us ensure their satisfaction. This focus on proximity and attentiveness to our customers’ needs guides us in our business.”

"As an online gun shop operating in a highly regulated market, our top priority is to ensure absolute rigor and security at every stage of the purchasing process. Our initial need was twofold: to ensure seamless traceability of our shipments throughout the country, while guaranteeing a smooth, stress-free, and fully satisfying customer experience. We were looking for a trusted partner capable of fully reassuring our customers as soon as they confirm their order, while offering an optimal network of delivery options (to their home, at a pickup point, or in a locker) to precisely accommodate their lifestyles.
With Colissimo, we get:

• Immediate customer reassurance: the Colissimo brand’s long-standing reputation for trust acts as a trigger for purchase when customers are choosing a carrier. Our customers complete their orders with peace of mind.

• A seamless delivery experience: the variety of delivery options provides maximum flexibility for our customers, resulting in a measurable increase in their overall satisfaction.

• Optimized customer relationships: Thanks to clear and accurate tracking, our customers can manage their deliveries completely on their own. This has significantly reduced the number of inquiries to our customer support team.

• Enhanced logistics performance: The high first-attempt delivery success rate secures our goods flow and streamlines our return management costs.

We recommend Colissimo for the consistency of its service quality and the strength of its network, but above all for the excellence of its personalized support.

In this regard, we would like to acknowledge the dedication of Caroline and Isabelle. Their attentiveness and constant availability have enabled us to develop a robust shipping solution, perfectly tailored to meet the needs and regulatory requirements of our market.

For an e-commerce business, shipping should not be a point of failure, but rather an extension of its brand promise. Colissimo succeeds perfectly in this endeavor by transforming logistics into a concrete tool for building customer loyalty, seamlessly integrated into our day-to-day management tools."

We were looking to make the delivery of our Compagnie & Co tea parcels more secure and reduce customer claims.

 Thanks to the new “mailbox delivery photo” feature available in parcel tracking, we have seen a significant decrease in claims.

We recommend Colissimo for its reliability and the support it provide.

"Since customer satisfaction is one of our top priorities, our company pays close attention to the shipping and tracking of our items. Transportation—a critical stage in the entire supply chain process—is therefore a key focus for us, ensuring that our orders are delivered to end customers on time while meeting the promised deadlines and maintaining high delivery standards.

Colissimo provides us with the assurance of well-managed tracking and delivery thanks to their Colissimo Box platform.

This highly functional tool is essential for our customer service department, all coordinated through the collaboration of our sales representative Valérie, who is always responsive and available to address even our smallest requests, ensuring daily check-ins throughout the year. Our company currently offers both pickup point and home delivery options; customers choose their preferred method when placing an order, which in no way affects how we manage order fulfillment before the daily shipment of packages."

Nationwide, Colissimo is a real asset to our company today, and we are delighted with our current partnership.

"In addition to high-quality service and delivery in line with our customer promise throughout France, Promod was looking for a partner that was ahead of the curve in terms of CSR and decarbonization.

Colissimo and the La Poste Group are currently the most advanced players in the market, with specific goals—especially in the short and medium term—because ‘2050 projects’ don’t interest us; we want concrete, visible results right now.

Before our partnership began, Colissimo conducted an analysis of our historical home delivery volume and provided us with an estimate of our share of low-carbon deliveries, along with a projection for 2030—that’s concrete information based on recent data! We’ve also set up personalized notifications for our customers regarding our deliveries, working with our marketing team, which has direct control over the templates; we’re self-sufficient, which is perfect!
In terms of CSR, in addition to the CO2 reduction, we now have a written decarbonization strategy for our home delivery operations. As for notifications, we now communicate with our customers all the way to the last mile. I highly recommend Colissimo because they now offer their customers much more than just transportation—they support us on projects that allow us to better meet our needs and align with our company’s direction, all while communicating effectively with our customers."