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Yes, there are several possible cases:  

• You are in points file: the customer must make a request to the IT support center to answer your technical questions on 0 241 742 088 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.
• You have chosen a Webservice, Widget or CMS module:

1. Log in to your Colissimo Box account > My account > Manage my services > Delivery
2. A button is available to activate/deactivate Pickme points (this button is set to “Active” by default).
3. A confirmation message will appear if you change the setting to “Inactive” or “Active”. All modifications will be taken into account within 24 hours. 

• If you are a multi-account customer: all accounts must be set individually.
• If you are a logistician: your sales representative is responsible for setting the parameters.
• If you encounter any difficulties, please contact our IT support center.

The Pickme application is compulsory to access the Pickme Neighbor option, but not for recipients.

The parcel will first be rerouted to a new relay-neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a post office if necessary.

Yes, the Pickme Neighbor can refuse if the parcel is damaged or empty by taking a photo of the parcel.

Pickme Neighbors are constantly evaluated to ensure their reliability. They are referenced on the map according to the following criteria: 

• Score given by the recipient out of 10; 
• Delivery failure rate; 
• Speed of contact ;
• Speed of delivery; 
• Commitment rate over the last 7 and 30 days. 

Each Pickme Neighbor is validated by Pickme services, and his or her profile is analyzed and validated manually (ID uploaded).