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If you would like to take advantage of our Regular Pickup option, we can pick up from locations anywhere in mainland France.
The On-Demand Pickup option is available for your stores in mainland France and Corsica.
Learn more about our customized pickup solutions

Please contact your sales representative to sign up for the Ship From Store plan. If you don’t have a sales representative, you can fill out this contact form.

Once Colissimo has approved the contract, setup is quick and easy.

Installation:
An appointment is scheduled at each store to verify access conditions and install an NFC chip that enables tracking of the pickup. Our teams contact the stores directly to schedule this appointment.

Start of pickups: 
Depending on the plan you choose: 
Regular Pickup: Pickups take place on the days and at the times agreed upon with you. 
On-Demand Pickup: Pickups are scheduled whenever you wish. 

If you have any questions about an existing contract (setup or follow-up), please contact your usual sales representative.
For questions regarding a pickup scheduled or completed today, contact Colissimo Customer Service via chat or by phone at 0 825 878 888 (service fee of €0.20 per minute plus call charges—Monday through Friday (excluding holidays) from 8 a.m. to 6 p.m.).

There are certain requirements for the Ship From Store contract, such as:

Having at least 3 stores from which to pick up orders

Having stores located in mainland France

To learn more about the Ship From Store contract, you can fill out this contact form or ask your usual sales representative if your store network is eligible.