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For ‘International’ destinations (Europe and Major Export), delivery performance is calculated on all Colissimo Domicile and/or Point Retrait International offers, whether these destinations are subject to a time commitment or an indicative time commitment, delivered DAP (Delivered At Place) or with the DDP (Delivered Duty Paid) option. Delivery performance does not include return flows from International destinations to France or the other way around. 

For destinations in Overseas France (OM1 and OM2), delivery performance is calculated on the basis of the Colissimo Domicile Overseas offer (reciprocal flows between mainland France and Overseas France only) and/or Colissimo ECO Overseas. Delivery performance does not include Colissimo Retour Outre-mer flows.

• At the time of collection, each parcel for eligible destinations is given a guaranteed or indicative delivery time, depending on the destination
• This delivery time is allocated to the parcel according to the following parameters:
  • Destination
  • Destination postcode
  • Postcode of delivery
  • Day and time of delivery

This is expressed as a number of days (x days). It corresponds to the reference delivery time for the parcel.
This reference delivery time is then compared with the actual delivery time for the same parcel.

• The actual delivery time corresponds to the time from the time the parcel is picked up in the postal network (1st time the parcel is flashed), until the 1st delivery attempt is flashed.
• The day taken into account for the start of the calculation is adjusted according to operational specificities.
  • Parcels picked up at post office type sites after the drop-off deadline will be considered to have been picked up on the next working day.
  • Parcels picked up at Parcel Platform sites between midnight and the cut-off time (generally between midnight and 3 a.m.) will be considered to have been picked up on the previous working day.
• The following are deducted from the delivery time:
  • Weekly rest days:
    •   Sundays when the parcel is physically located in France
    •  Saturdays and Sundays when the parcel is located outside France (transport and delivery in the destination country), or Fridays and Saturdays for the destinations concerned.
  • Public holidays:
    •  Public holidays in France when the parcel is physically located in France 
    •  International public holidays when the parcel is located outside France (transport and routing in the destination country).
  • Time spent in Customs:
    •   From the day of the first Customs entry flash to the day of the last Customs exit flash.
  • Neutralisation days: 
    •  Examples: major localised forces, movement bans. 

This data is not accessible from the delivery indicators dashboard. On request, your sales contact can provide you with the delivery performance for each of the International and Overseas destinations within your scope of activity, provided that it is calculated for the destination requested.

If you have forgotten your password, please click on the "Forgot password" link in the Login section. You will then receive an email with a link that will allow you to create your new password, and thus access the features of your customer area.

If you are unable to access them, it means that your contract does not allow you to take advantage of these features. In this case, do not hesitate to contact your sales representative to change your contract.