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You can create multiple users for an account, so that you can use ColiShip on several computers at once. To do this, you can create users from the user management interface, accessible in your Colissimo Box “My account” section.

If you wish to use the same user to frank several accounts, you must have an “advanced user” profile with franking rights. See how to do this here.

If you encounter a malfunction on ColiShip, you can go to the Colissimo Status Page to check whether a malfunction is in progress. You will then be informed when the situation has been rectified. If no malfunction is indicated on this page, you can contact our service center on 02.41.74.20.88 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.

Once a label has been issued, the parcel number used for tracking can be consulted from the “History” menu in ColiShip for 24 hours, or 72 hours if you use the parcel collection service. After this time, go to the Parcel Tracking Tool.

You can set up an export of your ColiShip actions in “Settings”, “Export” tab. This will enable you to generate files containing various selectable items of information, including the parcel number, which can be linked to the order reference entered when creating the label.

To deposit parcels franked with ColiShip, you can generate a deposit slip in the “History” menu by selecting your parcels to summarize all shipments in a single document, with a flashable barcode.

Access to the consumables ordering function is linked to your Colissimo authorization and contract. You can access it via "My Account> My Services> Prepare your parcels" . If you do not have access, please contact your company administrator.