676 results for

Colissimo offers a secure code-based return solution at no extra cost to you, allowing your customer to drop off their package by simply scanning a QR code (2D code) they receive, without having to print the label at home. 

By default, return labels do not have an expiration date. However, if you opt for secure code returns, the validity period is 90 days.

It is up to your company to define its return policy and decide whether or not to accept a refund based on the return period that has been set.

Colissimo offers the most extensive drop-off network on the market, with several options available:

• Post office
• Pickup retailer
• Home mailbox
• Luggage locker

1. Your customer prints their return label, or retrieves it directly from the package you sent, and sticks the label on a return package.
2. They fill out the mailbox drop-off request form: https://www.laposte.fr/expedition-bal/formulaire
3. They drop the package in their mailbox on the agreed date. The mail carrier picks it up and leaves a pickup notice.
4. Your customer can then track the return package at: https://www.laposte.fr/outils/suivre-vos-envois

Yes, depending on the type of integration used, it is possible to register multiple return addresses for the Colissimo return France offer:

• Via ColiShip:

Go to the left-hand menu, select “Addresses,” then click on “Add a return address.”

• Via the Web Service for postage:

You must develop a specific line of code for each return address you wish to add.

However, for customers using a CMS, it is only possible to create a single return address for shipments.