You can create multiple users for an account, so that you can use ColiShip on several computers at once. To do this, you can create users from the user management interface, accessible in your Colissimo Box “My account” section.
If you wish to use the same user to frank several accounts, you must have an “advanced user” profile with franking rights. See how to do this here.
If you encounter a malfunction on ColiShip, you can go to the Colissimo Status Page to check whether a malfunction is in progress. You will then be informed when the situation has been rectified. If no malfunction is indicated on this page, you can contact our service center on 02.41.74.20.88 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.
Once a label has been issued, the parcel number used for tracking can be consulted from the “History” menu in ColiShip for 24 hours, or 72 hours if you use the parcel collection service. After this time, go to the Parcel Tracking Tool.
You can set up an export of your ColiShip actions in “Settings”, “Export” tab. This will enable you to generate files containing various selectable items of information, including the parcel number, which can be linked to the order reference entered when creating the label.
To deposit parcels franked with ColiShip, you can generate a deposit slip in the “History” menu by selecting your parcels to summarize all shipments in a single document, with a flashable barcode.
The order preparation time corresponds to the time required to hand over the parcel(s) for a given order to Colissimo.
Some rules to follow to correctly calculate your order preparation time:
- Only working days should be taken into account.
A working day is a day during which the order process follows its circuit within your company. Saturdays, Sundays and public holidays are not considered to be working days.
- The day the order is placed is not included in the order preparation time.
For example, if a purchase is made on a Friday on your website and the order is ready to be shipped on Tuesday, the total number of working days to be configured would be "2" (Monday and Tuesday).
