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To frank a parcel for delivery to a ColiShip pick-up point (post office, pick-up relay, left-luggage office, etc.), you need to start by filling in your “Sender” and “Consignee” fields. Once you've filled in your recipient's details, the “Pick-up point” field will be available via the pick-up point identifier or a zip code.
Don't forget to fill in your recipient's contact details (e-mail, telephone) so that we can inform your customer when their parcel is ready for collection.

Labels can be printed on office printers and self-adhesive thermal label printers. ColiShip offers label downloads by default; to print labels directly, you need to download the ColiShip module on the “Settings” page. Once you've installed the module and logged in with your username and password, you'll need to enter certain mandatory parameters, such as printer type and connection mode. We recommend the Zebra ZD230 and Zebra ZT231 printers, but all printers compatible with the PDF format and DPL and ZPL languages will work.

Some customers may experience difficulties due to incorrect settings in this menu, so please check the information entered and validate any changes. It is also possible that the problem is due to the printer or the connection mode, in which case we advise you to try printing with another connection mode, or if you can, to use another printer to find out the source of the problem.

Recommended thermal printers : Zebra ZD230, Zebra ZT231
Compatible thermal printers : printers accepting ZPL or DPL language and 203 or 300 dpi resolution 

You can create multiple users for an account, so that you can use ColiShip on several computers at once. To do this, you can create users from the user management interface, accessible in your Colissimo Box “My account” section.

If you wish to use the same user to frank several accounts, you must have an “advanced user” profile with franking rights. See how to do this here.

If you encounter a malfunction on ColiShip, you can go to the Colissimo Status Page to check whether a malfunction is in progress. You will then be informed when the situation has been rectified. If no malfunction is indicated on this page, you can contact our service center on 02.41.74.20.88 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.

Once a label has been issued, the parcel number used for tracking can be consulted from the “History” menu in ColiShip for 24 hours, or 72 hours if you use the parcel collection service. After this time, go to the Parcel Tracking Tool.

You can set up an export of your ColiShip actions in “Settings”, “Export” tab. This will enable you to generate files containing various selectable items of information, including the parcel number, which can be linked to the order reference entered when creating the label.