After subscribing to the Colissimo France Return service with your Colissimo sales representative, the return label can be generated using several technical solutions offered by Colissimo: ColiShip, Web Service, or the Colissimo CMS module.
The label can be:
Information explaining how to drop off your return package must be sent along with the return label.
Tracking is carried out via the Parcel Tracking Tool on the Colissimo Box using the parcel number.
In addition, for more comprehensive management, the delivery indicator dashboard on the Colissimo Box allows you to view returns according to the drop-off method (post office, Pickup relay, mailbox, and lockers).
For information, access to certain tools and features in the secure area requires authorization from a company administrator.
Secure code return (using a QR code (2D code)) is a service included at no extra cost in the Colissimo return France offer. This service must be activated in the Colissimo Box.
If you use the web service, you must comply with the following technical documentation
If you use ColiShip or a CMS, simply opt for secure code-based returns.
The QR code is generated when your customer requests a return online. This QR code is scanned at the time of drop-off, allowing the label to be printed at a machine or counter at a post office or at many Pickup retail outlets equipped with a printer.
This service is available at all post offices (at ATMs and/or counters). It is also available at many Pickup retail outlets. A locator for eligible locations is available to your customers.
Monday to Friday (excluding public holidays) from 8am to 6pm
