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178 FAQ

FAQ

By default, ColiShip uses the address entered on your contract. 

You can easily modify the shipping address by creating a new address in the sender's address book and specifying for which shipments you wish to use it. 

It is possible to share an address book between several users of the same account. Addresses created, deleted or modified by one user will be shared with other users on the same account. 

To do this, log in to ColiShip with your Colissimo account number, go to the “Address book” tab in the settings and select "Share the address book". 

Important : it is not possible to share an address book between several accounts. 

The transport price displayed in ColiShip is indicative and calculated on the basis of the information entered when the label is created (weight, options, destinations, etc.). Monthly billing will be based on the options selected and any applicable surcharges. 

Any error in the data transmitted will be corrected by La Poste when the monthly invoice is issued.

By default, the general rate is displayed. It is possible to display the negotiated rate by logging on to ColiShip with the account, going to the settings, “Prices” tab and choosing "negotiated rates".

ColiShip allows you to send parcels to military postal sectors. To do so, select “SECTEUR POSTAL” in the country and enter the destination postal sector in the “post code” field: 

  • Street name and number (postal sector [SP]): every member of the army knows his or her postal sector. This consists of a street name and number, which must contain “SP” followed by 5 digits. (Ex.: SP 12345).
  • Country: SECTEUR POSTAL
  • Postal code: Replace the standard postal code with 00100 for the French Navy, or 00200 for another sector of the armed forces. 
  • City: Please enter “Hub Armée” in the address field for City, regardless of your location.

It is not possible to modify a label that has already been edited, but it is possible to copy and modify it to create a new parcel number. Labels can be deleted from the ColiShip history menu, using the dedicated buttons. 

As a reminder, a franking is only recorded when the parcel label is flashed in our network.