Monday to Friday (excluding public holidays) from 8am to 6pmDelivery Metrics Dashboard: Manage and Optimize Your Logistics Performance
The Colissimo dashboard gives you access to key performance indicators, available in real time, so you can analyse your deliveries and make your own logistics decisions.
Switch to pilot mode with your personalised Colissimo dashboard
Key features of your dashboard
- Extended 120-day history Analysise your volumes over time and compare your periods of activity.
- International and Overseas View View your logistics flows worldwide.
- Enhanced metrics by service and option Detailed breakdown and delivery performance by service and option.
- Returns by drop-off point La Poste Point, Retail Collection Point, postbox, parcel lockers.
- One-click data correction Go directly to the Parcel Tracking Tool to correct an email address or telephone number.
They describe it better than we do!
“The delivery metrics dashboard provides real added value for managing our business. It gives us a comprehensive overview of our volumes, our service quality and our customers’ satisfaction. Every month, I use these metrics to analyse our results and discuss them with our Colissimo contact. On a day-to-day basis, we also monitor several KPIs to check that the data reported by the carrier matches that from our marketplace. I particularly appreciate how easy the tool is to use. At a glance, I get a reliable snapshot of our performance. When everything is in line with our expectations, this summary view is all I need. And if we need to go further, we can easily delve deeper into the analysis and access detailed data. The dashboard is also very useful for understanding certain customer complaints. For example, it allows us to quickly identify that a recipient had not provided their email address and therefore did not receive the tracking notifications. I recommend this feature to my colleagues. It’s a real asset for managing logistics performance, measuring service quality and showcasing results to customers, particularly when we can demonstrate that over 97 per cent of parcels are delivered on time.”
Logistics Director at LiLi – La Liberté des Livres
