A simplified parcel return process means a satisfied customer!

"Our goal is to continuously improve the post-purchase experience by making the returns process seamless and transparent. To achieve this, our challenge is to offer a simple, reliable, and accessible returns solution for our Kiabi customers.

The Colissimo Retour solution has enabled us to significantly improve the customer experience, thanks to a simplified return process that is easily accessible throughout the country.

In fact, customers can return items via mailboxes, through the extensive network of retail pickup points, or at post offices. The robustness of the Colissimo network is a real asset in terms of reliability for Kiabi.

I recommend this solution for its ease of implementation, extensive network coverage, and the quality of service it provides. It allows us to balance customer experience with operational performance, which is key to our e-commerce business."

"Our initial need was to expand our range of shipping carriers as part of the launch of our website to individual customers. Historically, Servistores Sud had focused exclusively on B2B customers, particularly small business owners. As we opened up to individual customers, we needed a partner capable of offering services tailored to their needs.

Colissimo quickly emerged as the obvious choice, thanks in particular to its strong connection with individual consumers, its extensive network of post offices, and its unique services such as delivery and returns directly to the mailbox.

We were also looking for a simple and accessible solution to support our 100-day free return policy, which goes well beyond the legal withdrawal period. It was important to us that our customers be able to easily return their packages without having to travel to a distant pickup location. Colissimo’s solutions have allowed us to diversify our delivery and return options, while offering our customers greater convenience and simplicity.

The ability to have packages delivered to a mailbox, pick them up at a post office, or even return them from a mailbox is a real advantage. These services provide additional flexibility and improve the quality of service we can offer to both our individual and business customers. Colissimo thus enables us to offer a more comprehensive, accessible service that is better tailored to our customers’ diverse needs.

We recommend Colissimo’s solutions for their convenience, accessibility, and the variety of services offered.

They allow us to offer customers more choice and simplicity, with solutions that other carriers do not always provide. For us, Colissimo has met our expectations in terms of service quality, geographic coverage, and financial stability."

"Colissimo offers personalized support during setup, reliable service, and a reputation for trust among our customers. We use a full range of services, both in France and internationally, for our shipments and returns. With returnable packaging, the ease with which our B2C customers in Europe can manage returns is a key component of our business model.

Our customers appreciate the variety of delivery options—to their doorstep, at a post office, or at a pickup point—as well as the accuracy of package tracking.

Why Colissimo? To choose a reliable partner and never have to look elsewhere."

"We use Colissimo solutions on a daily basis for shipments under our Religion Rugby brand, including home delivery, the Relais service, and returns management. Tracking notifications and the overall reliability of deliveries are also real assets for our e-commerce business.

Thanks to Colissimo, we’ve been able to improve the customer experience with reliable delivery times and a significant reduction in inquiries related to package tracking.

The ease of use of the tools and the quality of the network also save us valuable time every day. Colissimo is a reliable partner that effectively supports us in growing our e-commerce business, with a level of service appreciated by both our team and our customers."