Find all the rules and practices to be followed for the preparation of your parcels in the Support › Good Practice › Make sure your parcels reach their destination. From this section, you can also download the Good Practice Guide.
To access your Colissimo website, use your ID and your temporary password that was provided when created your contract. After authentication, you will be redirected to the initial login form in which you must enter the contract email and the temporary password.
Your login details will be sent to you when you open your Colissimo Corporate account. If, however, you cannot find them, please contact our Customer Service Department on 0825.878.888
If you have forgotten your password, please click on the "Forgot password" link in the Login section. You will then receive an email with a link that will allow you to create your new password, and thus access the features of your customer area.
If your parcel is returned as "undelivered" then Royal Mail will refund the Post Office. However, if the parcel is acknowledged but returned to you, then it is the responsibility of the receiving customer to make arrangements with local customs to resend the parcel.
Monday to Friday (excluding public holidays) from 8am to 6pm
