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    • Our environment and climate commitments
    • Our business
    • Our network
    • Customer satisfaction & NPS
    • Certifications
    • Solutions techniques partenaires
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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178 results for

178 FAQ

FAQ

Contenu

Administrators can link existing users to their account. To do this, they need to obtain the user key of the person they wish to link to and submit it in the "Link Advanced User" section. For more information, you can consult the user guide.

Contenu

The user key is the technical identifier allowing an advanced user to be attached to an administrator account and to receive delegations of rights. The user key can be transmitted to partners to receive delegation on their accounts. For advanced users, it can be found in the "My account" section under the heading "Edit my account".

Contenu

User tags are references linked to the user and allow administrators to optimise parcel tracking in the parcel tracking tool. Tags are added to the advanced user by the administrator when requesting the creation of an account. They also allow the administrator to limit the tracking of a user to the tags to which they are linked. This way, the user will only see parcels with the same tags as them.

Contenu

The Parcel Tracking Tool application is available in the Tools and Services section of your customer area. To access your secure customer area, you need a login (your customer account number) and a password. This information was given to you when you opened your account. Once logged in, you will be able to access all your applications.

Contenu

You can now create an advanced user account that will enable you to consolidate the tracking of several accounts. We provide a user guide to enable you to carry out these operations: View User Guide

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