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If you have any questions about integrating the widget, you can submit a request to our technical support team by logging into the “My Contacts” section of the Colissimo Box or by calling 0 241 742 088, Monday through Friday (excluding holidays) from 8 a.m. to 6 p.m. (free service + standard call charges apply). You can also contact your usual sales representative or Colissimo customer service representatives using this contact form. 

The API key is used to authenticate the widget and the web service. It can be generated or retrieved on a user’s edit page via the user management interface on Colissimo Box.

The billing for returned packages is specific to your contract.

When creating a shipping label for a pickup point shipment via ColiShip, you must enter your customer’s address. In the “pickup point” field below the address, you must also specify the pickup point where the package is to be delivered.

Yes, by implementing the “delivery date in the checkout process” feature. This feature allows you to estimate the delivery date with 97% accuracy in the Île-de-France region and 93% accuracy in the rest of the country. You can contact your Colissimo representative to have them activate it for you.