Turn the delivery time into a real appointment by displaying a delivery date right from the order tunnel.
Your customers want a clear promise. Transparency at the right time makes all the difference!
The question "When will I be delivered?" weighs as much today as the price or the delivery method. 72%* of e-shoppers consider that a delivery deadline is an essential criterion in the choice of carrier and a key factor in their satisfaction when it is respected. Your customers want to know exactly when they will receive their order. They no longer just want an average delivery time of "2 to 3 working days", but an accurate, reliable date that is displayed before payment.
However, many e-tailers do not yet offer a precise delivery date from the order tunnel. This uncertainty slows down conversion, causes cart abandonment, post-purchase dissatisfaction and an increase in customer service complaints.
Delivery date estimator tool: a visible, reliable and personalized promise
What does the Web Service delivery date in the order tunnel mean?
Colissimo innovates with the Web Service delivery date in the order tunnel. This technology uses a predictive calculation algorithm based on data and AI to predict the actual delivery date rather than a number of working days. It adjusts it in real time to the logistical realities and shipping parameters specific to each order:
- Transport Flow
- Days
- Delay history
- Drop-off locations and destination
- Shipping parameters (order schedule, preparation time, etc.)
Parcel delivery estimation: a controlled experience from start to finish
Your e-shoppers will find the same delivery date on:
- The product sheet
- The order tunnel and payment page
- L'e-mail de confirmation
- Order tracking
- The delivery information page
An order more easily validated when the delivery date is visible
By displaying a clear date right from the checkout tunnel:
- You reassure customers
- You reduce abandoned orders
- You transform vague expectations into specific appointments
- You reinforce your brand promise
What is the delivery date for a Colissimo parcel?
Colissimo already relies on this predictive service in its recipient notifications, with a delivery reliability of more than 97% in Île-de-France and 93% in the provinces.
The Web Service delivery date in the order tunnel varies according to the day and time of the order, according to several shipping parameters, but above all on the real reliability of the Colissimo network, measured every day in the field.
How long does it take for a parcel to be delivered after it has been handed over to the carrier?
Once the order has been prepared, collected or handed over to Colissimo, your customers will receive their parcel, in metropolitan France :
- within 48 hours maximum
- and within 24 hours for more than 4 out of 10 parcels
It is no longer a simple delay. It's an appointment that has been awaited and kept!
Your customers know when their parcel will arrive before they even validate their cart. A clear promise that enriches your brand experience, reassures when ordering, and builds trust and loyalty.
You reduce cart abandonment and hesitation related to delivery uncertainty. In the long term, you increase customer satisfaction, limit customer service requests and encourage repurchases.
Your e-buyers find the same date at all stages: payment, confirmation, tracking, delivery... They organize their daily lives, and plan the receipt of their parcel without stress.
Easily connect the service to your CMS (PrestaShop, Shopify), or via API. Integration without technical complexity.
Use the Web Service delivery date in the order tunnel as a lever for conversion and customer satisfaction
A clear promise that enhances your shopping experience, reassures from the moment you order and builds trust.
Consult the technical documentation here : Colissimo Service Web Documentation
Contact your sales representative to discuss the right integration for your site.
Sources :
*Baromètre notoriété et image 2024- IPSOS
