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If you change your address without changing your SIRET, please send a signed letter with your references (Colissimo Entreprise account number and/or SIRET) and your new address to the following address:

LA POSTE - COLISSIMO
Service Administration des Ventes
9 rue du colonel Pierre Avia
CP A 309
75757 Paris cedex 15

The supported protocols are: FTP, SFTP and AS2

You must add an iFrame link to your command tunnel, which will point to the Colissimo delivery options selection page. An encryption key is also provided in order to hide the exchanges between your website and the Colissimo website.

On the Colissimo delivery options selection page, your customer enters the address where he/she wants the delivery or somewhere near to a pick up location. Once your customer has selected his/her preferred pick up point, you can save this information and include it in your shipping process.

YES. The United Kingdom is no longer part of the European Union, a customs declaration must be made for all trade (import/export) between the United Kingdom and the European Union. Our web services solutions now include the CN23 customs declaration for all shipments to this destination.

The United Kingdom is a destination outside the European Union, so the customs documents that must be submitted with your parcels are:

• The CN23 customs declaration (in 3 copies)
• The commercial or pro-forma invoice (in 2 copies)

If these documents are not provided, parcels may be blocked at customs.