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This is a unique identifier provided to you by Colissimo to access your delivery method choice page. It is automatically generated by the application and must be transmitted in the parameters for calling the delivery method selection page in i-frame.

To subscribe to the Colissimo On Demand service, you must go to your selfcare Colissimo Box and previously subscribed to a Facilité contract or a Privilige contract.

If you have any questions, please contact our technical support team on 0 241 742 088, Monday to Friday (excluding public holidays), 8am to 6pm. 
(free service + call charge).

Delivery indicator dashboard data is updated once a day on the Colissimo Box at around 1am.

For ‘International’ destinations (Europe and Major Export), delivery performance is calculated on all Colissimo Domicile and/or Point Retrait International offers, whether these destinations are subject to a time commitment or an indicative time commitment, delivered DAP (Delivered At Place) or with the DDP (Delivered Duty Paid) option. Delivery performance does not include return flows from International destinations to France or the other way around. 

For destinations in Overseas France (OM1 and OM2), delivery performance is calculated on the basis of the Colissimo Domicile Overseas offer (reciprocal flows between mainland France and Overseas France only) and/or Colissimo ECO Overseas. Delivery performance does not include Colissimo Retour Outre-mer flows.