Colissimo Return - Overseas Territories
In the French Overseas Territories, access to certain products can be limited and costs are often higher than in mainland France. E-commerce represents a valuable opportunity for consumers in these regions.
However, challenges such as longer delivery times, high return costs and complex customs procedures can discourage online purchases.
Colissimo supports you with a returns solution specially adapted to the specificities of the Overseas Territories.
Your customers can generate their return label directly from your website, receive it by email or find it included in their parcel.
They then simply drop off their return at their nearest post office.
Provide the largest network of drop-off points for returns to and from mainland France, international destinations, and within the Overseas Territories.
Your customers can track the return of their parcels on the laposte.fr website.
They will also receive a notification once you have received the parcel.
Reassure your customers from their very first visit to your site by offering a clear and comprehensive returns service.
Features and Services
- Drop-off at a post office: 300 contact points available across the French overseas Territories
- Estimated delivery times: from 5 days from the French Overseas Departments (DOM) to mainland France(1), and from 6 days from abroad to the Overseas Territories
- Parcels up to 30 kg accepted
- Maximum parcel size: L + W + H < 150 cm
- Access condition: each return shipment must be linked to an initial outbound parcel
Services and options
- Flex services for easy tracking and delivery
- Integrated lump-sum compensation
- Ad Valorem insurance
The
Strengthen customer trust, improve satisfaction and boost loyalty.
(1) OM1 Zone: Guadeloupe (including Saint-Barthélemy – 6 days – and Saint Martin – 7 days), Martinique, Réunion, French Guiana, Mayotte, and Saint-Pierre-et-Miquelon.
How Does Your Customer Return a Parcel from a Post Office?
Ready to develop your e-commerce business?
With Colissimo, you can offer your customers a smooth returns experience tailored to their needs. A key service for improving satisfaction, encouraging repeat business and strengthening your relationship with your customers.
To find out more, contact your usual sales contact.
Not yet a customer? Fill in our contact form to be put in touch with an expert.
