Colissimo International Return
Your customers must be able to return their orders
On a global scale, returns are now a key component of the e-commerce experience. A smooth, reliable and transparent returns process is no longer just an additional service: it’s a major driver of conversion, brand image and customer loyalty. The returns market is growing rapidly (+36% by 2029), and customer expectations are clear: simplicity, transparency, and often free returns. Internationally, 21% of shoppers abandon purchases if returns are complicated, and 41% if they have to pay return costs.
With Colissimo, turn this constraint into an opportunity. Our international returns solution is designed to adapt to each country, build customer trust and boost your export performance.
A complete returns solution for international returns to France, offering a wide range of drop-off options close to your customers.
Your customers can generate their return label directly from your website, receive it by email or find it included in their parcel.
They then simply drop off their return at their nearest post office.
On returns subject to customs formalities.
Caracteristics
- Return from one of 75,000 drop-off points (post offices or retail partners (1))
- 28 available countries (2)
- Estimated delivery times: from 3 working days worldwide via road or air transport (3)
- For parcels up to 30 kg (20 kg from Denmark and Sweden)
- Maximum parcel size: L + W + H < 150 cm
- Access condition: return parcels must be linked to an outbound shipment for destinations requiring customs formalities
Services and options
- Flex services, for easy tracking and delivery
- Integrated lump-sum compensation
- Ad Valorem insurance
The
Boost your sales by offering a clear, transparent and straightforward returns solution on your website!
The
Peace of mind for everyone! Enjoy secure delivery, complete with signature upon receipt as proof.
The
A reduced environmental impact thanks to the routing of return parcels from France to the European Union.
(1) Depending on destination (postal network).
(2) Germany, Australia, Austria, Belgium, Croatia, Denmark (excluding Faroe Islands and Greenland), Spain (including specific territories), Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal (including specific territories), Republic of Ireland, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Switzerland.
(3) Depending on destination, delivery times may vary based on the return truck fill rates.
How Does Your Customer Return a Parcel from Abroad to France?
A complete solution for returns from France to the European Union, without customs formalities, with a return label provided either inside the parcel or via your website.
In just a few clicks, your customer can request a return and leave their parcel in their personal mailbox without needing to travel.
Alternatively, they can drop it off at France’s largest network of contact points.
Your customers can track the return of their parcels via the laposte.fr website.
They will receive a notification once you have received the parcel – a guarantee of security for both your customers and yourself.
Characteristics
- Two drop-off options: in a personal mailbox or at one of 17,000 La Poste locations
- Return to 21 European Union countries (1)
- Estimated delivery times: from 3 working days via road or air transport (2)
- For parcels up to 30 kg
- Maximum parcel size: L + W + H < 150 cm
Services and options
- Flex services, for easy tracking and delivery
- Integrated lump-sum compensation
- Ad Valorem insurance
The
Boost your sales by offering a clear, transparent and straightforward returns solution on your website!
The
A reduced environmental impact thanks to the routing of return parcels from France to Europe via road transport.
(1) Germany, Austria, Belgium, Croatia, Spain (excluding specific territories), Estonia, Finland, Greece, Hungary, Italy, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal (excluding specific territories), Republic of Ireland, Czech Republic, Romania, Slovakia, Slovenia.
(2) Depending on the destination.
How Does Your Customer Return a Parcel from France to the European Union?
Ready to develop your e-commerce business?
With Colissimo, you can offer your customers a smooth returns experience tailored to their needs. A key service for improving satisfaction, encouraging repeat business and strengthening your relationship with your customers.
To find out more, contact your usual sales contact.
Not yet a customer? Fill in our contact form to be put in touch with an expert.
