Colissimo Home Delivery : the comfort of effortless delivery in 24/48 hours
3/4 of French e-buyers choose home delivery or delivery to a chosen address (workplace, vacation address...) for the simplicity and convenience it brings. With Colissimo Home Delivery, you can quickly deliver to your customers anywhere in France, even in hard-to-reach areas, 6 days a week. Delivery is made directly to the customer's letterbox, size permitting, or by hand, with different levels of security.
Source: 2023 Parcel Usage Panel - IPSOS for Colissimo (panel of 1188 representative French households receiving 39,873 parcels in 2023)
Ideal for all low-value orders, your customers are delivered directly to their letterbox (for parcels whose dimensions allow it), even if the delivery person is absent.
A range of services available to your customers: real-time tracking of their parcels using the Colissimo application, proactive notifications, and rescheduling of delivery in the event of unforeseen circumstances or absence.
Your customers have an unexpected problem and can't be available to receive their parcel? No problem! We deliver their parcels within 24/48 hours directly to their letterbox, even in their absence, with no effort on their part!
Offer characteristics
- Indicative delivery time of 24/48h, including compensation in case of delay
- Delivery to standard letterboxes (inside dimensions: 32x24x24)
- For parcels up to 30kg
- Dimensions L+W+H < 150cm
- Integrated fixed compensation rate: 23€ /kg
Services and options
- Flex services, for easy reception
The
Almost 4 out of 10 parcels are now delivered within 24 hours, with no additional impact on the associated environmental footprint!
Source: Colissimo NPS survey - Q4 2024
The
A delivery service appreciated by our recipients, with an NPS of 69!
The
9.2/10 is the average satisfaction score given to our home delivery service by our customers.
How does your customer get his parcel delivered straight to his letterbox?
Ensure secure delivery directly to your customer's home or to a chosen address in 100% of France within 24/48 hours (including remote or complex areas).
Ideal for all high-value orders, your customers' parcels are hand-delivered in exchange for a signature or a single-use confidential code.
No longer bear the cost of reimbursing lost or damaged products thanks to ad valorem insurance.
Offer characteristics
- Indicative delivery time 24/48h
- Hand delivery by secure code or against signature
- For parcels up to 30kg
- Dimensions L+l+h < 150cm
- Optional Ad Valorem insurance up to €5,000: 6 instalments available: €150, €300, €500, €1,000, €2,000 and €5,000
- Integrated fixed compensation rate: 33€ /kg
Services and options
- Secure delivery: against signature and by code
- Flex services, for easy reception
The
Almost 4 out of 10 parcels are now delivered within 24 hours, with no additional impact on the associated environmental footprint!
Source: Colissimo NPS survey - Q4 2024
The
A delivery service appreciated by our recipients, with an NPS of 69!
The
9.2/10 is the average satisfaction score given to our home delivery service by our customers.
How does your customer get his parcel delivered against a signature?
