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On the Colissimo Box in the customs-fees calculation tool or on the website of the customs authorities.

A product return must be associated with an outbound parcel with, a document CN23 including the following, in addition to the return label: The invoice number, the date of the invoice, and the outbound parcel number, since this is used to avoid having to pay taxes when returning the goods.

In the event that the online shopper in the UK has paid taxes upon delivery of the parcel, he/she will have to file a claim to recover the taxes from UK Customs.

In this case, it is worth opting for DDP delivery, which means you are responsible for collecting VAT and customs fees, even for parcels with a market value of more than £135. Our partner Fedex will pay the VAT and customs fees on your behalf and you will be invoiced for the amounts by Colissimo.

The price of the DDP option for the United Kingdom is €10 excluding VAT per parcel.

When choosing the DDP option, you must pre-calculate the VAT and customs fees and your English customer will have to pay them at the time of the order. He/she will not have to pay any customs fees upon delivery. 

A product return must be associated with an outbound parcel with, a document CN23 including the following, in addition to the return label: The invoice number, the date of the invoice, and the outbound parcel number, since this is used to avoid having to pay taxes when returning the goods.

In the event that the online shopper in the UK has paid taxes upon delivery of the parcel, he/she will have to file a claim to recover the taxes from UK Customs.