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Colissimo’s Ship From Store contract gives you access to two different pickup options for your packages.

• If you’re looking for flexibility in managing your shipments, On-Demand Pickup is the right choice for you. You can request parcel pickup on the morning of the eligible day, for up to 15 parcels, with no volume commitment. Learn more about On-Demand Pickup.
• Do you commit to dropping off parcels at least three times a week and want the flexibility to adjust in case of a temporary increase in volume? Discover Colissimo’s Regular Pickup.

• As part of the On-Demand Pickup service, you can request pickup of up to 15 packages on the morning of the eligible day, with no minimum volume requirement. To make a request, go to your Colissimo Box Online Account and click on the “Schedule a Pickup – On-Demand Pickup” tool available on the home page.  
  You can also configure your order orchestrator to automate pickup requests as soon as packages are ready to ship. Any request made after 1:00 PM will result in pickup the following afternoon.
• Would you like to schedule package pickup 3 to 5 times a week, while still being able to adjust it in case of a temporary increase in activity? Discover Colissimo’s Regular Pickup

Pickups take place Monday through Friday, between 1:00 PM and 6:00 PM.
You can also change the pickup type for your stores during the year based on your business’s peak periods.

The Ship From Store contract must include at least 3 stores.
However, there is no upper limit on the number of stores that can be included in the contract.

If packages are picked up directly from your stores, your staff can print a shipping label and present it at the time of pickup. However, the transfer of liability takes effect when the packages are individually scanned or when they are accepted into the Colissimo network.

If you drop off your packages at a post office, the customer service representative will give you a receipt. You can then track each package individually using the Package Tracking Tool, which is available in your Online Account.

Ship From Store offers two pickup options: On-Demand Pickup and Scheduled Pickup.
In certain specific cases and following a thorough review, La Poste may also approve the implementation of a pickup and drop-off service that includes both packages and mail. For more information, click here.