Skip to main content
Home
Colissimo Box
Search
Help Center
  • Frequently asked questions
  • Tools and tutorials
  • Guided tour
Account and preferences
Language
  • English
  • Français

Sign in

Forgot your password ?
Menu
Aide
Recherche

Navigation principale

  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Customer satisfaction & NPS
    • Colissimo certifications and labels
    • Our trusted partners
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
    • Get collected
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally
  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Customer satisfaction & NPS
    • Colissimo certifications and labels
    • Our trusted partners
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
    • Get collected
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

Breadcrumb

  1. Home
  2. Search

374 results for

38 News 128 Articles 30 Help and tutorials 178 FAQ

News

Date
Nov 1 2024
Our elves reveal their magic tricks for a successful Christmas
Catégorie
Advice
Date
Dec 16 2022
Impacts of the traffic ban in Ile de France on 13 and 14 December
Catégorie
National
Date
May 3 2023
Flow acceleration
Catégorie
National
  • More results

Articles

WooCommerce solutions

Breadcrumb

  1. Home
  2. Tools and Services
  3. e-Commerce Modules and Solutions
  4. WooCommerce solutions
  5. Search
Shopify solutions

Breadcrumb

  1. Home
  2. Tools and Services
  3. e-Commerce Modules and Solutions
  4. Shopify solutions
  5. Search
Communication Kit

Breadcrumb

  1. Home
  2. Tools and Services
  3. Communication Kit
  4. Search
  • More results

Help and tutorials

Media
SUIVRE
Support type
Custom icon
View my requests sent to customer service
Body

Where can I view and track my claims and requests sent to Customer Service?

Catégorie
Outil de Suivi Colis
Media
Affranchir
Support type
Custom icon
Apply postage to a parcel using outbound or return label
Body

How do I apply postage to a parcel using an outbound or return label?

Catégorie
ColiShip
Media
Affranchir
Support type
Custom icon
Set up your printers and create your labels using file import
Body

How do you set up your printers and create your labels using file import?

Catégorie
ColiShip
  • More results

FAQ

Contenu

Raw data can be extracted by clicking on the “Extract” icon at the top right of the search filters. A .CSV file will be downloaded with all the page data according to the filters selected (account, deposit period and destination). The data extracted corresponds only to the data displayed in your delivery indicators dashboard (parcel numbers are not available). 

Contenu

It is possible to have this consolidated view by creating an advanced user account attached to the various accounts required. To display delivery indicators for several accounts on the same dashboard, select the desired values in the 'Accounts' filter. The data displayed on the dashboard will be consolidated.

Contenu

Returned parcels correspond to parcels dispatched by recipients following a return of goods (new label - product code 8R).

Packages returned to sender correspond to various situations: instance exceeded, recipient refused, wrong address (...).

Contenu

For each parcel, a provisional delivery date is calculated. If this date is exceeded and the package is not presented/delivered, the package is considered late.

  • More results

Contenu bas

  • Tools & tutorials
  • FAQ
  • Contact
La poste Solutions Business

Pied de page Menu

  • Accessibility : Not compliant
  • Personal data
  • Cookies
  • Website Terms and Conditions
  • GCU