The Parcel Tracking Tool is your dedicated interface for tracking parcels and managing requests for your business. This tool allows you to track your parcel activity in an optimal way and thus increase your efficiency in providing information to your customers. Discover all the features available on the Parcel Tracking Tool.
For complaints about your shipped packages, we recommend that you submit your request online via your Parcel Tracking Tool/on the parcel sheet concerned by the complaint for a single request, or via the Customer Service tab for bulk imports. Our services will process your request as soon as it is received, and you will be able to track its progress in real time.
For all other requests regarding our services (invoices, contracts, label orders, online assistance), please access our contact forms available from your My Account area.
Export controls are a set of national and international rules designed to regulate the shipment of certain sensitive goods, technologies, or information abroad. Products created or modified for military use, as well as all products that can be used for both civilian and military purposes, are covered. These rules aim to:
Even if you are a small business, you may be affected by export control regulations. Here are some examples of situations where a shipment may be subject to export control regulations:
Examples: a metal golf club (metal alloy: controlled under 1C002), a condenser with a rated voltage exceeding 1.4 kV (controlled under 3A201), shoes, clothing, or protective gloves specially designed for protection against biological agents (controlled under 1A004).
Some questions to ask yourself before sending a package abroad:
Need help finding the customs code for the contents of your package? You can search by keyword on the official website of the French Customs Service via the RITA tariff encyclopedia tool.
If the contents of your shipment are subject to export restrictions, an export license, i.e., an authorization issued by the competent authorities, may be required.
To find out if your shipment requires a license, you will need the customs code associated with the contents of your package. To find this customs code, you can search by keyword on the official website of the French Customs Service using the RITA tariff encyclopedia tool.
You can then use the European TARIC consultation tool to check for any restrictions that may apply.
Your responsibilities
As the sender, you are responsible for checking whether your shipment is subject to restrictions. Failure to comply may result in customs, criminal, and financial penalties.
Where to find information?
To help you understand the situation more clearly, here are some official resources:
EU Regulation 2021/821 listing products subject to dual-use goods regulations
Dual-Use Goods Service (SBDU) | Directorate-General for Enterprise
Monday to Friday (excluding public holidays) from 8am to 6pm
