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Here are the prerequisites for the service to function properly:

• 100% of recipients' email addresses and mobile phone numbers must be provided.
• Your customers must be informed via your purchase funnel that the package will be delivered in exchange for a secure code.

Secure home delivery by code can be activated directly from your Colissimo Box account, provided that you meet the service requirements. 
Here are the steps to follow:

1. Go to the “Set up my services” tab.
2. Activate the “Secure delivery by code” option for one or more accounts.

For activated accounts, only packages shipped via Colissimo Domicile with signature will be delivered in exchange for a confidential code (6 digits or QR code). No additional costs or contract amendments are required.

If you are an administrator, you can activate your service directly via your Colissimo Box account or ask your sales representative to activate it for you.

The code will be sent to them:

• By email the day before delivery;
• By text message on the morning of delivery, with the 6-digit code and a link to the QR code;
• In addition, the delivery person or Colissimo Customer Service can resend the code if necessary.

If the recipient does not give the code to the delivery person:

• The package cannot be delivered to your customer;
• The delivery person will make a second attempt to deliver the package, during which your customer can provide the code;
• If this attempt also fails, the package will be held at the nearest post office.