178 results for

178 FAQ

FAQ

Not eligible:

  • Shipments to the Isle of Man, Guernsey and Jersey are not eligible
  • Shipments containing items declared as gifts are not eligible
  • Items detained by UK Customs due to import restrictions
  • Items detained by UK Customs due to an unclear customs declaration regarding the contents of the consignment
  • Items with a total value of less than £135 or more than £900. Any items subject to excise duty (for example, cigarettes and alcohol)

  • All items on the list of items whose entry into UPU member countries is prohibited and/or restricted

Yes, as indicated in the General Terms and Conditions of Sale, if you make a collection request without handing over any parcel to the agent, you will be invoiced a travel fee of €2.50 excl. VAT.

The rates are as follows: €2.50 per trip and €1.10 per parcel collected. You can find the general rates for the Colissimo On Demand service offer in your Selfcare.