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For parcels with a market value of less than £135:

You must register to obtain a UK VAT number and a GB EORI number and enter this information in the importer/recipient block of the CN23. This information must also be included on your invoice. You will need to collect the UK VAT at the time of the order and pay it to the UK tax authorities via your registration.

You will not be charged a £12 customs clearance fee but will be charged a Brexit surcharge of €4.40 per parcel (not directly related to the customs clearance operation).

For parcels with a market value of more than £135:

There is no need for UK VAT registration or GB EORI registration, as customs duties and taxes are calculated during customs clearance on import and collected by Parcelforce from the recipient.

In addition, Parcelforce will charge the recipient a customs clearance fee of £12 for parcels valued at less than £873.

For parcels with a value of more than £873, Parcelforce will charge the recipient a customs clearance fee of £25. In all cases, the Brexit surcharge of €4.40 per parcel (not directly related to the customs clearance operation) applies.

On the Colissimo Box in the customs-fees calculation tool or on the website of the customs authorities.

A product return must be associated with an outbound parcel with, a document CN23 including the following, in addition to the return label: The invoice number, the date of the invoice, and the outbound parcel number, since this is used to avoid having to pay taxes when returning the goods.

In the event that the online shopper in the UK has paid taxes upon delivery of the parcel, he/she will have to file a claim to recover the taxes from UK Customs.

In this case, it is worth opting for DDP delivery, which means you are responsible for collecting VAT and customs fees, even for parcels with a market value of more than £135. Our partner Fedex will pay the VAT and customs fees on your behalf and you will be invoiced for the amounts by Colissimo.

A product return must be associated with an outbound parcel with, a document CN23 including the following, in addition to the return label: The invoice number, the date of the invoice, and the outbound parcel number, since this is used to avoid having to pay taxes when returning the goods.

In the event that the online shopper in the UK has paid taxes upon delivery of the parcel, he/she will have to file a claim to recover the taxes from UK Customs.