Raw data can be extracted by clicking on the “Extract” icon at the top right of the search filters. A .CSV file will be downloaded with all the page data according to the filters selected (account, deposit period and destination). The data extracted corresponds only to the data displayed in your delivery indicators dashboard (parcel numbers are not available).
It is possible to have this consolidated view by creating an advanced user account attached to the various accounts required. To display delivery indicators for several accounts on the same dashboard, select the desired values in the 'Accounts' filter. The data displayed on the dashboard will be consolidated.
Returned parcels correspond to parcels dispatched by recipients following a return of goods (new label - product code 8R).
Packages returned to sender correspond to various situations: instance exceeded, recipient refused, wrong address (...).
For each parcel, a provisional delivery date is calculated. If this date is exceeded and the package is not presented/delivered, the package is considered late.
The Parcel Tracking Tool application is available in the Tools and Services section of your customer area. To access your secure customer area, you need a login (your customer account number) and a password. This information was given to you when you opened your account. Once logged in, you will be able to access all your applications.
