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  • Our expertise
    • Our environment and climate commitments
    • Our business
    • Our network
    • Customer satisfaction & NPS
    • Certifications
    • Solutions techniques partenaires
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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178 FAQ

FAQ

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To benefit from Colissimo Collecte, you must commit to a volume of parcels to be entrusted to us. You must be able to have your parcels collected at least three times a week. In addition to the parcels you give us, you can entrust us with a maximum of one box of letters (250 letters).

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Colissimo Collecte is available in metropolitan France.

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To set up the Colissimo Collecte, La Poste will contact you to set up the containers and the NFC chip to confirm proof of passage in each pick-up.

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A collection agent visits your premises and scans the collection slip during the time slots specified in your contract. The collection agent will drop off new containers and pick up the full ones.

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Colissimo Collecte environment can be accessed directly from the Colissimo Box and will be visible once you have signed your Colissimo Collecte contract. Your login and password are indicated on your contract.

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