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The order preparation time corresponds to the time required to hand over the parcel(s) for a given order to Colissimo.
Some rules to follow to correctly calculate your order preparation time:
- Only working days should be taken into account.
A working day is a day during which the order process follows its circuit within your company.  Saturdays, Sundays and public holidays are not considered to be working days.
- The day the order is placed is not included in the order preparation time.

For example, if a purchase is made on a Friday on your website and the order is ready to be shipped on Tuesday, the total number of working days to be configured would be "2" (Monday and Tuesday).

If your order preparation time is not fixed, you can specify a different time for each order in the call settings on the delivery method selection page. In this instance, it's the value put as a parameter which will have priority over the Back Office.

Our Service Center is available calling 0241 742 088* from Monday to Friday (excluding public holidays), from 8:00 am to 6:00 pm. Speak " Incident " and then " Expeditor " when you hear the choices available.
*Cost of a local call from a landline telephone.

The Parcel Tracking Tool is a new online parcel tracking and request management interface for businesses. This tool allows you to track your parcel activity in an optimal way and to be able to inform your customers more efficiently.

You can inform the collection site via the Colissimo Collecte environment system using the "Inform my collection agent" function.