Privilège contract
As a company with a well-established online business, you know better than anyone that sending, returning and tracking your parcels are key to your growth and customer satisfaction. For this reason, it is essential that you work with a trusted, professional and recognised partner to manage your parcels and to provide you with high-performance tools and services, whatever the time of year, with our Privilège Colissimo contract.
The Privilège contract gives you access to:
- The full range of Colissimo collection, delivery and return services, as well as specific offers such as our ECO offers in France and overseas or Ship from Store.
- Technical solutions adapted to your technical environment.
- Specific management tools (e.g. dashboard).
- A price and a discount all year round, adapted to your shipment profile. Easy to understand and without surprises, so you can control your budget.
- A team of experts dedicated to supporting you in the development of your business.
You will enjoy the support you receive.
Being by your side at all times is one of our challenges. It is important for you, so it is very important for us!
Our welcome programme will help you discover the Colissimo world and tools.
If you need help with more than just the e-mail programme and the tutorials available through your customer account to get to grips with your new working tools, please contact one of our expert advisors, who will guide you through the configuration, discovery and use of your tools and services or redirect you to the dedicated service.
You can also always rely on your sales contact, an expert in logistics in France and abroad.
Contacting them provides you with the assurance of being listened to and of being able to develop your business with complete peace of mind. Our e-tailer customers testify to their satisfaction by giving a score of 7.5/10 to the quality of their daily collaboration with their contact person (CSA 2021)
Technical solutions: between the two, you are bound to find yours!
In order for you to benefit from our services in the best conditions, you can choose the solution for integrating our offers and services into your technical environment for displaying, stamping and tracking your parcels.
Web Services solutions, the best development / adaptation ratio.
- The freedom to customise, without complex technical development: to your ERP, the graphics of your order process, etc.
- Information on the processing of your parcels in real time,
- The availability and maintenance of the services are ensured by us and you can also use an asynchronous Web Service, in local mode, to continue franking even during maintenance.
Turnkey solutions mean the integration of Colissimo products with minimum development and installation.
- Real peace of mind, Colissimo takes care of everything
- Easy access to start-up: little IT development required on the e-tailer side
- Automatic display of the 20 collection points closest to your recipient, combined with a simple map with a clean design that can be easily integrated into your order tunnel.
And for both solutions, access to your everyday tools that are easy to access and use: your connected customer account, the parcel labelling tool and the tracking tool.
To assist you on your project
Contact us at 3634
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