Our contracts

Description

As a leader in France, Colissimo leverages its membership of Le Groupe La Poste to provide you with its expertise and meet your needs and those of your customers throughout the year, while safeguarding the environment.

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Visuel contractualisation colissimo

2 contracts, depending on your delivery needs and logistical constraints

Média
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Visuel contrat facilité
Description

Facilité contract

If you are planning to send small volumes or irregular shipments, this simple, no-obligation contract is for you.

 

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Média
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Visuel contrat privilège
Description

Privilège contract

Are you planning to send large volumes or to ship on a regular basis? This advanced and customisable contract is for you.

 

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Choose the contract that suits you best

 

Facilité contract

Privilège contract

PRICE

General price
Without commitment
Discount

Welcome offer: 10% discount for 6 months
Learn more >

Annual discount according to volume commitment

COLLECTION OFFERS

On-demand collection
Regular collection (from 50,000 parcels)
Regular shared collection of mail and parcels
Ship From Store

DELIVERY & RETURN OFFERS

France | Domicile, Point-Retrait, Retour
International| Domicile, Point-Retrait, Retour
Overseas | Domicile, Retour
Flex services
Eco offers*

TECHNICAL SOLUTIONS

Display of collection points, postage and tracking
Turnkey
Web Service
Tailor-made*
Return to letterbox from laposte.fr
Return to letterbox on the e-commerce site
Colissimo modules for the main CMS platforms
"Availability of technical tools" status page including Web Services

SPECIFIC MANAGEMENT TOOLS

"Expert" dashboard

DEDICATED CUSTOMER ACCOUNT

User management
Standard
Advanced
Invoice
Recipient notification settings
Special conditions (e.g. specific rates)
Simulators for international shipments
Indicators for your business (CAP, CO2, etc.)
Purchase of consumables

TIPS FOR YOUR BUSINESS

CUSTOMER SUPPORT

Welcome programme
Standard
Expert
Nurcing **
Cocooning **
Customer Service
Customer Service Chat
"Parcel" Customer Service Telephone No.
Dedicated number  ***
Technical team
Online incident reporting tool
"Service Centre" IT Service Telephone No.
Technical experts tailor-made request (level 2) telephone No.
Sales team
General sales staff
Parcel experts

* Subject to conditions

** Subject to access / availability

*** Subject to eligibility / access conditions