Our network of contact points in France
La Poste Group offers the largest network of contact points for picking up and dropping off parcels in France and Europe. Today, one in four parcels is delivered to a pickup point (1). The choice of a specific pickup point is heavily influenced by its proximity to people's everyday addresses. Furthermore, 89% (2) of online shoppers always choose the same usual pickup point. La Poste Group conducts geomarketing studies to define an intelligent network and establish its pickup points according to population density along French people's already planned daily routes (local shops, train stations, gas stations, parking lots, gyms, etc.). Take advantage of more than 26,000 contact points, including post offices, retail outlets, lockers, and neighborhood pickup points.
Whether they choose their preferred post office (near their home, the nanny's house, the office, etc.) for delivery or have to pick up their parcel from another La Poste location if they are not at home, your customers have access to our entire network throughout France.
99% of the population lives less than 5 minutes from a post office (or La Poste location such as a municipal agency, postal relay, etc.).
Nearly 17,000 locations for dropping off or picking up a package (instance)
including 8,000 specifically selected locations where it is possible to have a package delivered by choosing the location of your choice when placing your order.
If your customer is absent, our contact points can store all parcels weighing up to 30 kg, even during periods of high demand – Peak Period.
Present throughout the country with a contact point less than 5 km away for 90% of the population, even in the most remote areas of France.
Available all year round, including during the summer period.
The
New spaces dedicated to e-commerce in certain offices: fitting rooms, vending machines, Duo lockers, digital terminals
Sources :
(1) IPSOS 2023 - Panel des Usages Colis
(2) CSA 2024 – Etude Déplacements pour récupérer les colis hors domicile »
Offer your customers an attractive delivery service that combines geographical proximity and human connection.
With 15,000 Pickup retail outlets throughout France, we can offer a pickup point that is ever closer to your e-shopper's home.
With 85% merchant loyalty, your customers can visit their preferred merchant locations to pick up their packages or return their orders.
* Only 10% turnover/year
Whatever the pace and lifestyle of your online shoppers, the extended opening hours of retail outlets mean they can relax.
- 80% are open after 7pm
- 95% are open on Saturdays
The
The Secure Pickup Pass is a new solution for picking up packages at retail locations using a secure QR code: it saves time and makes it easier for recipients to receive their packages.
Sources :
(1) IPSOS 2023 - Panel des Usages Colis
(2) CSA 2024 – Etude Déplacements pour récupérer les colis hors domicile »
4%(1) of French households opt for deposit-refund systems when they offer greater convenience.
Your e-shoppers collect their parcels whenever they want; 66%* of parcels are collected on the same day.
*Pickup 2025 data
Your online shoppers can pick up their packages 24/7 in just a few seconds from outdoor lockers.
Your e-shoppers are guaranteed secure delivery thanks to the requirement to enter a code upon pickup.
News: Pickup passes the milestone of 1,500 solar-powered parcel lockers!
Pickup continues to roll out solar-powered parcel lockers and becomes the first French network to offer such an extensive and environmentally responsible network.
By 2026, half of Pickup's parcel lockers will be equipped with solar panels.
Sources :
(1) IPSOS 2023 - Panel des Usages Colis
(2) CSA 2024 – Etude Déplacements pour récupérer les colis hors domicile »
Pickme stands out as the first collaborative delivery platform between neighbors in the same neighborhood, allowing you to have your order delivered close to your address to one of your neighbors (Keepers). In other words, it's ideal if your customers' schedules don't coincide with the opening hours and peak times of shops and post offices, or if they simply want to avoid their neighbors or neighbors who are away. They can make an appointment with one of the private relay points.
Successful delivery on the first attempt and a package collected within 24 hours by recipients in 80% (3) of cases.
Contact points available on demand, in the evenings, on weekends, on public holidays, and on Mondays: 32% (3) of parcel collection requests are made after 8 p.m.
The network of individuals is verified, monitored, and trusted (network rated 4.8/5 (3)). Packages are scanned twice for accurate tracking, and delivery is made upon presentation of a unique 4-digit code by the recipient, which they will receive via a notification system.
The
Responsible delivery thanks to a hyper-local network that limits motorized travel and, as an added bonus, strengthens social and collaborative ties between citizens.
Sources :
(1) IPSOS 2023 - Panel des Usages Colis
(2) CSA 2024 – Etude Déplacements pour récupérer les colis hors domicile »
(3) Chiffres 2023 Pickme
