The Colissimo parcel is delivered to the Pickme Neighbor address chosen by the recipient from among the collection points offered when the order was placed. The recipient will be notified of the arrival of the parcel at the collection point by a summary email and an SMS. If the Pickme Neighbor is unable to accept the parcel, due to a change in its availability, delivery will be made to another Pickme Neighbor close to the one initially selected*. The address of this new collection point will be specified by e-mail. As soon as the parcel is picked up by Colissimo, a tracking number and a 4-digit collection code will be sent to the customer by e-mail or SMS. The Pickme Neighbor is responsible for contacting the recipient to arrange an appointment to receive the parcel, by sms and/or via the Pickme secure messaging system.
*The parcel will first be rerouted to a new Pickme Neighbor, the one closest to the one initially selected by the recipient, then after two attempts it will be dropped off at a Post Office if necessary.
