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COVID-19: informations on your deliveries

Updated on 19 January 2021
Still in effect

Since the begining of the health crisis, working in close collaboration with you, we have been constantly adapting in order to continue to deliver to your customers, while protecting their health, as well as the health of our partners and postal workers.

In addition, since the beginning of the second lockdown, the volumes you entrust to us have increased significantly and all the means put in place for the Christmas period, including the deployment of new platforms, allow us to take care of your parcels and deliver your customers.

Below, you will find an update on the status of our offers and services in metropolitan France, the French Overseas Territories and internationally.

General information applicable to all our service offers

Collection, drop-off and delivery of parcels: active

Parcel size and weight:

Handling of parcels up to 30kg (20kg for the Pick-up Points): active
i.e. a return to normal conditions.
Maximum size accepted: disrupted
The maximum size is 1 metre for the longest dimension and/or 1.50m for the total dimensions (L+W+H <1.50m), in order to ensure social distancing can be complied with and avoid the need for parcels to be handled by 2 people.

Tracking : active

The technical issue encountered since November 23 on the tracking information is resolved. The packages you entrust to us are now taken care of, delivered and tracked normally.We make sure that all the tracking of parcels entrusted last week, to France or internationally, is fully integrated into our systems.
All data will be up to date by the end of this week.

Delivery times and management of claims:

Response time: disrupted
For any requests concerning parcels that have not yet been delivered, the unprecedented situation means we are obliged to extend the usual response time.
Compensation for parcels delivered late: inactive
On a temporary basis, the compensation sums paid for non-compliant service quality cannot be paid out for any parcels handled in our network since 16 Monday March 2020.


Colissimo Domicile

Delivery without signature to a letterbox: active
Parcels that fit into a letterbox can have a maximum size of 32cm x 24cm x 24cm. These do not require any physical contact with the addressee since they are delivered directly to a standard letterbox.

Delivery with contactless signature: active   [ more information here ]

Optional Ad Valorem insurance: active
Cash on delivery: active


Colissimo Pick-up Points

Delivery with signature: inactive
Modification of the delivery process for parcels in pick-up points: recipients do not need to sign for their parcels, to ensure the safety and health of everyone involved.

In Post Offices: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

In retail Pick-up points and Pick-up lockers: active
All of our 13 000 local retail shops and automatic parcel-pick-up lockers are open.

Any parcels that are being held in pick-up points that are closed can be collected when the pick-up points reopen.
The list of these pick-up points is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.



Colissimo Return

Return from a letterbox: active

Return via a post office: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

Return via a retail Pick-up point: active
All of our 13 000 local retail shops and automatic parcel-pick-up lockers are open.

Any parcels that are being held in pick-up points that are closed can be collected when the pick-up points reopen.
The list of these drop-off points for return parcels is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.

Option:

Optional Ad Valorem insurance: active

Specific information by Departement (area)

Mayotte: Following the Mayotte prefecture's decision to suspend international sea and air links for a period of two weeks, Colissimo is obliged to stop shipments to this destination. We will keep you informed of the return to normal as soon as possible.

Colissimo continues to handle international parcels, including to countries whose borders are closed, with a few exceptions.

Europe service offer


Colissimo Domicile

active

Colissimo Pick-up Points

disrupted

Germany : suspension of Pick-up Points delivery since 15 December

Netherlands : suspension of Pick-up Points delivery from 16 December 2020

Lithuania : suspension of Pick-up Points delivery from 16 December 2020

Poland : As of 28 December 2020 morning, Colissimo is temporarily suspending out-of-home delivery to Poland due to sanitary measures taken by the Polish government.

Country-specific information

Ireland: Parcel delivery times can be extended to Ireland due to increased volumes and air transport shortages since 2 November.

Germany: In view of the announcement of 13 December of partial containment including the closure of non-essential shops Colissimo temporarily suspends the delivery of parcels out of home in Germany since 15 December morning.

Netherlands: Following recent sanitary measures by the Netherlands, Point-Retrait delivery is suspended from Wednesday 16 December 2020. In this case, the postage tools have been disabled on this delivery service since this morning.

Lithuania: Following recent health measures taken by the Lithuanian government, the Point-Retrait delivery is suspended from Wednesday 16 December 2020. In this case, the postage tools have been disabled on this delivery service since this morning.

Great Britain: Following the difficulties encountered at the end of December 2020 in crossing the border, with the help of our partner Royal Mail- Parcel Force, has reduced the delay in the delivery of parcels from France to the United Kingdom. Parcel deliveries, in the context of Brexit, are now being carried out normally.


French Overseas Territories service offer


Currently, airlines are heavily impacted by the decline in the number of passengers resulting in a scarcity of air capacity. Colissimo Overseas delivery offers remain air-based on existing commercial flights. However, La Poste Group can use cargo flights or maritime solutions to serve ultra-marine destinations.
To guarantee the delivery of your parcels until 24 December, please check the drop-off times by department/territory on the Colissimo Box.


Colissimo Domicile

The non-machinable parcel (> 20kg, atypical format, etc.) are now being routed by sea and delivery times are expected to be extended (see below).

Delivery without signature to a letterbox: disrupted

Delivery with signature: disrupted

Optional Ad Valorem insurance: active
Free of taxes and duties: active

Colissimo Eco

disturbed

The parcel from the OM economic range OM1** zone (Guadeloupe (including Saint-Barthélemy and Saint Martin), Martinique, Reunion Island, French Guiana, Mayotte.) are now being routed by sea . As a result, delivery times are likely to be longer – see below.

Option:

Free of taxes and duties: active

Colissimo Return

active

Option:

Optional Ad Valorem insurance: active

Specific information by overseas departments and/or territories

Extension of delivery times by sea:
15 days for the Antilles
30 days for Reunion
40 days for Mayotte
2 months for New Caledonia

New Caledonia: Since 6 July, Air France has been unable to handle parcels to New Caledonia. In addition, air-line capacity for this destination will probably remain very low for the foreseeable future. In order to ensure territorial service continuity, and in agreement with the local postal operator, Colissimo has opted for maritime transport until sufficient, regular air-freight capacity is restored. Using this delivery method, the average delivery time is about 2 months.


Worldwide service offer


Currently, airlines are heavily impacted by the sharp decline in the number of passengers resulting in a scarcity of air capacity, so longer delivery times are to be expected.


Colissimo Domicile

disrupted

Some destinations are closed (see table below).

Optional:

Ad Valorem insurance: active

Colissimo Return:

active

Option:

Optional Ad Valorem insurance: active

Country-specific information

Suspension of all deliveries to the following destinations:

Anguilla
Antigua & Barbuda
Netherlands Antilles
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Botswana
Cape Verde
Cayman Islands
Cuba
Dominica
Ecuador
The Gambia
Granada
Guinea-Bissau
Guyana
Haiti
Turks & Caicos Islands
Jamaica
Kosovo
Laos
Liberia
Malawi
Mauritania
Mongolia
Monserrat
Mozambique
Myanmar
Nicaragua
Uzbekistan
Paraguay
Peru
Puerto Rico
Dominican Republic
Saint Kitts & Nevis
Sint Maarteen (Netherlands)
Saint Lucia
Seychelles
Sierra Leone
Syria
Uruguay
Venezuela
Yemen


Reopening the following destinations :

Madagascar
Mauritius