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COVID-19: informations on your deliveries

Updated on 08 April 2021
Still in effect

Since the begining of the health crisis, working in close collaboration with you, we have been constantly adapting in order to continue to deliver to your customers, while protecting their health, as well as the health of our partners and postal workers.

Following government announcements of the 3rd National Lockdown on March 31, 2021 and as for nearly a year, the volumes you entrust to us have increased significantly and all the means put in place, including the deployment of new platforms, allow us to take care of your parcels and deliver your customers.

Below, you will find an update on the status of our offers and services in metropolitan France, the French Overseas Territories and internationally.

General information applicable to all our service offers

Collection, drop-off and delivery of parcels: active

Parcel size and weight:

Handling of parcels up to 30kg (20kg for the Pick-up Points): active
i.e. a return to normal conditions.
Maximum size accepted: disrupted
The maximum size is 1 metre for the longest dimension and/or 1.50m for the total dimensions (L+W+H <1.50m), in order to ensure social distancing can be complied with and avoid the need for parcels to be handled by 2 people.

Tracking : active

Delivery times and management of claims:

Response time: disrupted
Only for requests relating to packages that have not yet been delivered to our international destinations, the exceptional period requires us to extend the usual response time.
Parcels delivered late: disrupted
Since March 1, 2021, despite the extension of the state of health emergency, we are gradually resuming the payment of amounts due for non-compliance with our quality of service.
Thus, the sums provided for in the contracts will be paid to you for parcels delivered out of time in Metropolitan France from D + 4.


Colissimo Domicile

Delivery without signature to a letterbox: active
Parcels that fit into a letterbox can have a maximum size of 32cm x 24cm x 24cm. These do not require any physical contact with the addressee since they are delivered directly to a standard letterbox.

Delivery with contactless signature: active   [ more information here ]

Optional Ad Valorem insurance: active
Cash on delivery: active


Colissimo Pick-up Points

Delivery with signature: inactive
Modification of the delivery process for parcels in pick-up points: recipients do not need to sign for their parcels, to ensure the safety and health of everyone involved.

In Post Offices: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

In retail Pick-up points and Pick-up lockers: disrupted
80% of our 14 000 local retail shops and automatic parcel-pick-up lockers are open.

Any parcels that are being held in pick-up points that are closed can be collected when the pick-up points reopen.
The list of these pick-up points is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.



Colissimo Return

Return from a letterbox: active

Return via a post office: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

Return via a retail Pick-up point: disrupted
80% of our 14 000 local retail shops and automatic parcel-pick-up lockers are open.

Any parcels that are being held in pick-up points that are closed can be collected when the pick-up points reopen.
The list of these drop-off points for return parcels is updated daily on laposte.fr as well as our Pick-up Point Web-Services. If you use a "specific development" solution, please remember to retrieve the file of pick-up points available on a daily basis.

Option:

Optional Ad Valorem insurance: active

Colissimo continues to handle international parcels, including to countries whose borders are closed, with a few exceptions.

Europe service offer


Colissimo Domicile

active

Colissimo Pick-up Points

disrupted

Germany : suspension of Pick-up Points delivery since 15 December

Country-specific information

Ireland: Parcel delivery times can be extended to Ireland due to increased volumes and air transport shortages since 2 November.

Germany: In view of the announcement of 13 December of partial containment including the closure of non-essential shops Colissimo temporarily suspends the delivery of parcels out of home in Germany since 15 December morning.


French Overseas Territories service offer


Currently, airlines are heavily impacted by the decline in the number of passengers resulting in a scarcity of air capacity. Colissimo Overseas delivery offers remain air-based on existing commercial flights. However, La Poste Group can use cargo flights or maritime solutions to serve ultra-marine destinations.


Colissimo Domicile

Since April 8: packages> 20kg are handed over for air transport to the following overseas destinations: Guadeloupe including St Martin and St Barthélémy, Martinique, Guyana, Réunion, Mayotte.
The non-machinable parcel (>20kg, atypical format, etc.) are now being routed by sea and delivery times are expected to be extended (see below).

Delivery without signature to a letterbox: disrupted

Delivery with signature: disrupted

Optional Ad Valorem insurance: active
Free of taxes and duties: active

Colissimo Eco

disturbed

From April 1, Colissimo Eco are sent by sea to 5 overseas departments only (Martinique, Guadeloupe, Réunion, Guyana and Mayotte), with indicative deadlines from D + 18 to D + 48 for the farthest destination than is Mayotte.

Option:

Free of taxes and duties: active

Colissimo Return

active

Option:

Optional Ad Valorem insurance: active

Specific information by overseas departments and/or territories

Extension of delivery times by sea, excluding customs time (indicative deadlines) :
18 days for the Antilles
26 days for Guyana
28 days for Reunion
48 days for Mayotte
2 months for New Caledonia and French Polynesia

New Caledonia: Since 6 July, Air France has been unable to handle parcels to New Caledonia. In addition, air-line capacity for this destination will probably remain very low for the foreseeable future. In order to ensure territorial service continuity, and in agreement with the local postal operator, Colissimo has opted for maritime transport until sufficient, regular air-freight capacity is restored.

French Polynesia: To protect the archipelago from the new variants of Covid-19, new restrictions have been setlled on all flights between France and French Polynesia, reducing air capacity to this destination. In order to ensure territorial continuity, maritime transport has been for the deliveries until air-freight capacity will be restored.

Mayotte: Following confirmed air capacity to Mayotte, Colissimo is reopening the destination via all its franking solutions and channels.


Reunion Island: Following the latest health measures announced on Reunion Island, airlines have sharply reduced their frequency and number of flights. This has had a drastic impact on our air capacity. As a result, we are forced to send priority BtC and CtoC parcels weighing more than 20kg and/or out of gauge (L+l+h > or = 1m) to Reunion Island by sea.
Taking into account these new measures the average delivery time is 30 days.


Worldwide service offer


Currently, airlines are heavily impacted by the sharp decline in the number of passengers resulting in a scarcity of air capacity, so longer delivery times are to be expected.


Colissimo Domicile

disrupted

Since April 5, 2021, Colissimo has been reactivating the delivery service to the following 22 countries for all of its business and individual customers: Bahamas, Barbados, Botswana, Cape Verde, Dominican Republic, Ecuador, Gambia, Guyana, Kosovo, Liberia, Malawi, Mauritania, Mozambique, Nicaragua, Uzbekistan, Paraguay, Peru, Saint Lucia, Seychelles, Sierra Leone, Uruguay, Venezuela.

Some destinations are closed (see table below).

Optional:

Ad Valorem insurance: active

Colissimo Return:

active

Option:

Optional Ad Valorem insurance: active

Country-specific information

Suspension of all deliveries to the following destinations:

Anguilla
Antigua & Barbuda
Netherlands Antilles
Aruba
Belize
Bermuda
Bonaire
Cayman Islands
Cuba
Dominica
The Gambia
Granada
Guinea-Bissau
Haiti
Turks & Caicos Islands
Jamaica
Laos
Mongolia
Monserrat
Myanmar
Puerto Rico
Saint Kitts & Nevis
Sint Maarteen (Netherlands)
Syria
Yemen