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  • About us
    • Our environment and climate commitments
    • Our industrial network
    • Our network to deliver across France and internationally
    • Colissimo certifications and labels
    • Our trusted partners
    • Customer satisfaction & NPS
  • Offer and services
    • Get collected
    • Deliver your clients
    • Parcel return offer
    • Options and services
    • Colissimo Flex Services
    • Our contracts
    • Prices
  • Tools and Solutions
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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FAQ

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All businesses subject to VAT in France are covered by the electronic invoicing requirements and must be able to receive invoices through this new system starting in September—even if they are microbusinesses. For more information, visit the government’s website.

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To ensure that electronic invoices exchanged between businesses and simultaneously submitted to the government can be processed using standardized computer systems, the government has established standards and specifications that apply to invoice files. FacturX and UBL are the two file formats selected by the government for these exchanged files. To ensure compliance with the established standards for creating these files, the supplier must submit them to its approved platform (PA), which performs compliance checks. Colissimo has selected SERES as its platform. The supplier’s platform then transmits the file to the customer’s approved platform, which in turn performs a series of checks.

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Registration in the business directory is mandatory for all French companies effective September 1, 2026. If you have not yet completed this process, Colissimo will not be able to send you your invoice electronically. In that case, Colissimo will send you a paper invoice while also submitting the data to the government.

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The management rules applied to pickup locations are described in the technical specifications. It is your responsibility to implement the data presentation in your checkout flow, as well as the management rules for our pickup locations.

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The specifications are available in the technical documentation at the following URL

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