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Colissimo will not send invoices by email. However, your authorized platform may offer this service. In addition, as is currently the case, you can still access your invoice through your customer portal, the Colissimo Box.

If, for exceptional reasons (such as missing information, temporary unavailability of the recipient platform, etc.), Colissimo is unable to issue your electronic invoice, a paper invoice will be sent to you instead. This invoice, along with its CSV attachments, will also remain available in your private Colissimo Box account. Colissimo will make every effort to resolve the issue so that your future invoices can be issued electronically.

To receive your electronic invoices, you must have selected a government-approved reception platform. This platform will be responsible for registering you in the directory. Once that is done, Colissimo will be able to use this registration to send your electronic invoices to your platform.

Your authorized platform should have provided you with instructions on how to retrieve and view your supplier invoices. As for Colissimo invoices, you can still download them from your Colissimo Box customer portal, just as you do now.

The government reform regarding the implementation of electronic invoicing takes effect on September 1, 2026. As of that date, all large companies are required to send their invoices to customers in electronic format. This is why you no longer receive a paper copy. However, you can still download your invoice from your Colissimo Box customer portal and print it if you wish.