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If you have any questions about an existing contract (setup or follow-up), please contact your usual sales representative.
For questions regarding a pickup scheduled or completed today, contact Colissimo Customer Service via chat or by phone at 0 825 878 888 (service fee of €0.20 per minute plus call charges—Monday through Friday (excluding holidays) from 8 a.m. to 6 p.m.).

There are certain requirements for the Ship From Store contract, such as:

Having at least 3 stores from which to pick up orders

Having stores located in mainland France

To learn more about the Ship From Store contract, you can fill out this contact form or ask your usual sales representative if your store network is eligible.

Colissimo’s Ship From Store contract gives you access to two different pickup options for your packages.

• If you’re looking for flexibility in managing your shipments, On-Demand Pickup is the right choice for you. You can request parcel pickup on the morning of the eligible day, for up to 15 parcels, with no volume commitment. Learn more about On-Demand Pickup.
• Do you commit to dropping off parcels at least three times a week and want the flexibility to adjust in case of a temporary increase in volume? Discover Colissimo’s Regular Pickup.

Colissimo’s Ship From Store contract allows you to transform your brand’s various retail locations into urban logistics warehouses. You can ship your packages directly from your network of stores, either by dropping them off at post offices or by having them picked up directly from the store.
You sign a single contract for your entire network and enjoy attractive rates. By centralizing your inventory in a unified stock, you minimize stockouts.

Learn more

If you would like to take advantage of our Regular Pickup option, we can pick up from locations anywhere in mainland France.
The On-Demand Pickup option is available for your stores in mainland France and Corsica.
Learn more about our customized pickup solutions