The Ship From Store contract must include at least 3 stores.
However, there is no upper limit on the number of stores that can be included in the contract.
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If packages are picked up directly from your stores, your staff can print a shipping label and present it at the time of pickup. However, the transfer of liability takes effect when the packages are individually scanned or when they are accepted into the Colissimo network.
If you drop off your packages at a post office, the customer service representative will give you a receipt. You can then track each package individually using the Package Tracking Tool, which is available in your Online Account.
Ship From Store offers two pickup options: On-Demand Pickup and Scheduled Pickup.
In certain specific cases and following a thorough review, La Poste may also approve the implementation of a pickup and drop-off service that includes both packages and mail. For more information, click here.
The company (headquarters) that enters into a contract with Colissimo is the one that receives the invoice. Invoices may be consolidated, with or without store-level details.
Setting up a pickup service requires an installation appointment to verify access conditions at each store and install an NFC tag that records our teams’ visits during each pickup. Our field team will contact each store to schedule an installation appointment.
Monday to Friday (excluding public holidays) from 8am to 6pm