If you encounter a malfunction on ColiShip, you can go to the Colissimo Status Page to check whether a malfunction is in progress. You will then be informed when the situation has been rectified. If no malfunction is indicated on this page, you can contact our service center on 02.41.74.20.88 (free service + call charge) from Monday to Friday (excluding public holidays) from 8am to 6pm.
Once a label has been issued, the parcel number used for tracking can be consulted from the “History” menu in ColiShip for 24 hours, or 72 hours if you use the parcel collection service. After this time, go to the Parcel Tracking Tool.
You can set up an export of your ColiShip actions in “Settings”, “Export” tab. This will enable you to generate files containing various selectable items of information, including the parcel number, which can be linked to the order reference entered when creating the label.
After subscribing to the Colissimo France Return service with your Colissimo sales representative, the return label can be generated using several technical solutions offered by Colissimo: ColiShip, Web Service, or the Colissimo CMS module.
The label can be:
Information explaining how to drop off your return package must be sent along with the return label.
Tracking is carried out via the Parcel Tracking Tool on the Colissimo Box using the parcel number.
In addition, for more comprehensive management, the delivery indicator dashboard on the Colissimo Box allows you to view returns according to the drop-off method (post office, Pickup relay, mailbox, and lockers).
For information, access to certain tools and features in the secure area requires authorization from a company administrator.
Monday to Friday (excluding public holidays) from 8am to 6pm
