It is possible to share an address book between several users of the same account. Addresses created, deleted or modified by one user will be shared with other users on the same account.
To do this, log in to ColiShip with your Colissimo account number, go to the “Address book” tab in the settings and select "Share the address book".
Important : it is not possible to share an address book between several accounts.
The transport price displayed in ColiShip is indicative and calculated on the basis of the information entered when the label is created (weight, options, destinations, etc.). Monthly billing will be based on the options selected and any applicable surcharges.
Any error in the data transmitted will be corrected by La Poste when the monthly invoice is issued.
By default, the general rate is displayed. It is possible to display the negotiated rate by logging on to ColiShip with the account, going to the settings, “Prices” tab and choosing "negotiated rates".
ColiShip allows you to send parcels to military postal sectors. To do so, select “SECTEUR POSTAL” in the country and enter the destination postal sector in the “post code” field:
It is not possible to modify a label that has already been edited, but it is possible to copy and modify it to create a new parcel number. Labels can be deleted from the ColiShip history menu, using the dedicated buttons.
As a reminder, a franking is only recorded when the parcel label is flashed in our network.
To find the correct zip code, we suggest you consult the postal directory of communes to find out which zip code and commune to use, especially if you're making a change: https://www.data.gouv.fr/fr/datasets/base-officielle-des-codes-postaux/
You can export the list of zip codes, or search for information by clicking on the “ouvrir sur explore.data.gouv.fr” button.
Monday to Friday (excluding public holidays) from 8am to 6pm
