Colissimo Home Delivery : the comfort 
of effortless delivery in 24/48 hours

"We specialize in eye care products, and our individual customers often have urgent needs. Direct delivery to the mailbox is therefore the solution our customers most frequently request.

Thanks to Colissimo’s national network, we’re able to deliver to customers throughout France with remarkable reliability. Adding pickup point delivery has been a real bonus for our customers, saving them time.

Colissimo guarantees a high-quality service that’s as close as possible to our customers. For B2C deliveries, it’s the best option available in mainland France."

"In addition to high-quality service and delivery in line with our customer promise throughout France, Promod was looking for a partner that was ahead of the curve in terms of CSR and decarbonization.

Colissimo and the La Poste Group are currently the most advanced players in the market, with specific goals—especially in the short and medium term—because ‘2050 projects’ don’t interest us; we want concrete, visible results right now.

Before our partnership began, Colissimo conducted an analysis of our historical home delivery volume and provided us with an estimate of our share of low-carbon deliveries, along with a projection for 2030—that’s concrete information based on recent data! We’ve also set up personalized notifications for our customers regarding our deliveries, working with our marketing team, which has direct control over the templates; we’re self-sufficient, which is perfect!
In terms of CSR, in addition to the CO2 reduction, we now have a written decarbonization strategy for our home delivery operations. As for notifications, we now communicate with our customers all the way to the last mile. I highly recommend Colissimo because they now offer their customers much more than just transportation—they support us on projects that allow us to better meet our needs and align with our company’s direction, all while communicating effectively with our customers."

"We use Colissimo solutions on a daily basis for shipments under our Religion Rugby brand, including home delivery, the Relais service, and returns management. Tracking notifications and the overall reliability of deliveries are also real assets for our e-commerce business.

Thanks to Colissimo, we’ve been able to improve the customer experience with reliable delivery times and a significant reduction in inquiries related to package tracking.

The ease of use of the tools and the quality of the network also save us valuable time every day. Colissimo is a reliable partner that effectively supports us in growing our e-commerce business, with a level of service appreciated by both our team and our customers."

"At OCNI Factory, we were looking for a reliable logistics partner capable of guaranteeing fast deliveries and a high-quality customer experience. With Colissimo, we now benefit from very fast delivery times—both to homes and at pickup locations. This speed and flexibility directly contribute to our customers’ satisfaction and reinforce the perception of quality associated with our brand.

We also appreciate the overall reliability of the service, the simplicity of the pickup system, and the efficiency of customer service, which is always responsive when needed."

We recommend Colissimo for the quality of its support, its consistency, and its ability to meet the needs of a company that prioritizes the customer experience.

"We needed to find a single carrier capable of meeting all of our logistics needs: home delivery and delivery to pickup locations, both in France and abroad.

Colissimo was the obvious choice thanks to its reputation, the trust it inspires in consumers, and the quality of its service.

I recommend Colissimo for its reliability, extensive geographic coverage, and numerous delivery options in France and throughout Europe. It’s a must-have for any e-commerce site."

"We were looking for a simple, effective solution that met our standards for a high-quality delivery service. Delivery times of 24–48 hours and delivery to the mailbox are undeniable advantages for the customer. The network of post offices and pickup locations makes it easy to deliver packages in a way that accommodates customers’ diverse preferences. Building customer loyalty in the book market isn’t easy, but over time we’ve been able to do so thanks to all of these factors.
The postal network enjoys a good reputation and puts our customers at ease. The network’s high level of technical sophistication, robustness, and redundancy, along with its efficient customer service, provide a stress-free approach to e-commerce. Even though there are several strong players in the market, La Poste stands out by bringing a human touch to the business relationship, offering clear and unconditional commitments, and delivering exceptional efficiency—whereas others put forward compelling arguments accompanied by a host of conditions."

We chose the Colissimo solution nearly 20 years ago, and we have no plans to switch.