We secure data flows and mask the code in all our tools.
In addition, for added security, we exclude intermediaries who could have access to notifications.
Finally, if your customers are absent, we advise you to make them aware that they should only give the secure code to people they trust.
Yes, it is possible to disable the option for some of your parcel flows.
To do so, we recommend that you contact your sales representative.
If your order preparation time is not fixed, you can specify a different time for each order in the call settings on the delivery method selection page. In this instance, it's the value put as a parameter which will have priority over the Back Office.
The EORI number (Economic Operator Registration and Identification) is a unique EU identification number that must be used by companies exporting internationally. This number must appear on the export customs declaration, which must be completed by La Poste for values greater than or equal to €1,000 (SAD – Single Administrative Document) and regardless of value when the DDP option is selected (all destinations), as well as for DAP shipments to the United States. Logistics providers: the EORI number indicated must be that of the ordering customer (the logistics provider's customer), who is the actual exporter and owner of the goods being shipped.
To obtain your EORI number: https://www.douane.gouv.fr/eori?
A new format for the EORI number of the consignor based on the SIREN number (FR + 9 digits) will become mandatory on January 1, 2026, for importing or exporting goods outside the European Union and to the French overseas departments: to request it, go here.
The EORI number of the consignee is mandatory for imports to overseas territories. More regulatory information here.
The Custom Notifications option is available if you have a Privilege contract, with no minimum number of packages.
Monday to Friday (excluding public holidays) from 8am to 6pm
