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Starting September 1, 2026, invoices between French businesses must be sent electronically through a third party, known as an approved platform. These invoices will replace paper invoices. They must comply with requirements set by the tax authorities, which will also be the recipients of these invoices. Thus, an electronic invoice must:

• include mandatory information while complying with data format and structuring standards (for example, regarding the supplier’s and customer’s SIREN numbers, VAT regimes, etc.);
• use one of the formats approved by the tax authorities (UBL, CII, mixed format, etc.);
• be transmitted to the customer from an approved platform selected by the supplier to the approved platform selected by the customer. 

Colissimo will not send invoices by email. However, your authorized platform may offer this service. In addition, as is currently the case, you can still access your invoice through your customer portal, the Colissimo Box.

The order preparation time corresponds to the time required to hand over the parcel(s) for a given order to Colissimo.
Some rules to follow to correctly calculate your order preparation time:
- Only working days should be taken into account.
A working day is a day during which the order process follows its circuit within your company.  Saturdays, Sundays and public holidays are not considered to be working days.
- The day the order is placed is not included in the order preparation time.

For example, if a purchase is made on a Friday on your website and the order is ready to be shipped on Tuesday, the total number of working days to be configured would be "2" (Monday and Tuesday).

Passerelle Colissimo provides you with a free widget that you can easily integrate into your website. This widget detects the location of your visitors (in the countries you have configured) and offers them the Passerelle Colissimo forwarding service, to obtain a transit address in mainland France.
For more information, please contact us.

No, you don't need to change your usual logistics. Your customer will enter the transit address in France that they obtained when creating their account on passerelle.colissimo.fr.