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  • Our expertise
    • Our environment and climate commitments
    • Our business
    • Our network
    • Customer satisfaction & NPS
    • Certifications
    • Solutions techniques partenaires
  • Offer and prices
    • France
    • French overseas
    • International
    • Proposer du retour
    • Prices
    • Options and services
    • Services that make a difference
  • Tools and Services
    • Set up delivery on your merchant site
    • Prepare your parcels
    • Ship your parcels
    • Ask for the collection of your parcels
    • Track your parcels and manage claims
    • Manage your parcel activity
  • Advice & information
    • Deliver your parcels with the right packaging
    • Boost your e-commerce business
    • Advices for delivering internationally

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178 results for

178 FAQ

FAQ

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No. A fluctuation in traffic does not result in any additional costs. The price per parcel collected remains unchanged.

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You can request or return containers via the Colissimo Collecte environment using the dedicated function.

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There is no charge for the provision of containers.

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If you wish to stop the collection service, simply inform your sales representative.

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The information made available to you in the collection point file is: the name of the delivery point, its address, the type of collection point, the opening times, the closing dates, the latitude and longitude, the access indicator for people with reduced mobility, etc.

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