For domestic shipping, your customer must track the delivery of their package using the tracking link you provide. If they notice that the package has not been delivered, they should contact you.
As soon as the package is received and processed by HexaGO, your customer will receive a notification from HexaGO.
If the package arrives damaged at the transit address in Marseille, your customer will be informed by HexaGO and should contact you directly.
Your customer must contact HexaGO and file a claim. You do not need to intervene; the HexaGO teams will take care of everything.
Your Colissimo sales representative remains your primary contact.
For any technical questions regarding the configuration or installation of the widget, please contact the HexaGO technical team.
This information is necessary to define the list of collection points (post offices, local shops, lockers) that will be open on the date of delivery of the parcel and during the time the parcel is held.
The order preparation time is set by default to 3 working days. If you do not change it, this value will be taken into account.
You can also enter your order preparation time in your call parameters, in which case the value entered in the parameter will take precedence over the Back Office.
You can apply by filling in the form on the Pickup website.
Applications are reviewed on a weekly basis. Pickup will contact you if the location of your business meets the needs of their network.
Monday to Friday (excluding public holidays) from 8am to 6pm
